Emily Yun Email & Phone Number

Southfield, Michigan, United States

Detroit, Michigan, United States

• Coordinated accelerated development and rollout of new global HR processes, primarily focused on customer service business lines
• Established new standard Bereavement policy to address fraud, reducing direct spend by 62%
• Led a discovery workshop in Costa Rica for HR representatives of 4 Latin American countries to define priorities and initiate new partnerships for the centralized support team
• Managed stakeholders to collect constant process feedback and advocated with operations to make process improvements on behalf of the customer stakeholders
• Consolidated plant attendance policies and coordinated rollout across multiple business lines, including necessary business practice changes
• Produced process success metrics and reported out to leadership on regular basis

Seattle, Washington

• Piloted and transitioned HR processes, including design, build, piloting, implementation and stabilization. Focused on specialty business lines
• Partnered extensively with new business lines to identify and align on key requirements and policies
• Introduced centralized attendance support and reporting for several different business lines, leading to reduction in local work required
• Designed standard workflow for new timekeeping system and trained HR staff

Seattle, Washington

• Globally managed highly sensitive human resources and employee relations issues, bringing advisor escalations to closure rapidly and definitively
• Analyzed and summarized cases while utilizing strong judgement to properly route case information
• Partnered with several key stakeholders across North America to implement process improvements to increase effectiveness and timeliness of issue resolution

Kent, Washington

• Provided general HR support for over 2,000 hourly employees in a traditional fulfillment center
• Core responsibilities included new employee onboarding, scheduling, time and attendance, pay, benefits, leave of absence and on-site accommodations
• Supported HR leaders with daily metric reporting around engagement, attendance, and attrition
• Facilitated communication between employees and management regarding workplace issues

Phoenix, Arizona Area

• Managed daily HR tasks including time and attendance, reporting and on-site employee support for 2,000+ employees in a 1.2 million square foot fulfillment center
• Independently led an initiative to lower attrition rates across US Amazon fulfillment center network, including a training program to increase employee engagement and retention
• Led the organization and collection of key HR data across fulfillment centers in the United States
• Partnered with key operating management regarding employee talent and operational needs
• Conducted daily rounds on the floor focused on gathering employee feedback, ensuring employee safety adherence, and audits of other HR operational activities

Michigan State University

• Coordinated the efficient operation of a 10-member team, supporting the HR Coordinator, to collaboratively handle HR related tasks for 300+ part-time culinary employees
• Frequent employee turnover led to complexity, heavy workload, and necessity for dynamic staffing models
• Audited daily payroll and attendance to ensure adherence to university policies
• Oversaw completion of weekly onboarding, orientation sessions, and I-9 submissions
• Organized and maintained personnel documents for all employees including compliance documents, behavioral reports, attendance tracking, and policy acknowledgements
• Facilitated communication between employees and management regarding workplace issues or suggestions

Ann Arbor, Michigan

• Conducted and completed market analysis for compensation ranges for city officials. Analysis included benchmarking for various surrounding cities, including categorization by role and tenure
• Reviewed, reconciled, and audited payroll reports for all employees of the city of Ann Arbor
• Assisted with the review, development and conversion of new software program that assisted with daily office operation