Emily Harris Email & Phone Number

Carlisle, England, United Kingdom

Carlisle, England, United Kingdom

• Assisted customers with varying questions using product knowledge and service expertise.• Multi-tasked to keep customer service levels at optimal capacity at peak times.• Delivered exceptional level of service to each customer by listening to concerns and answering questions.• Resolved customer issues using strong people skills and conflict resolution techniques.• Managed high-volume customer queries simultaneously through effective multitasking.

Carlisle, England, United Kingdom

• Managing a portfolio of retail suppliers of 50+ superstores• Developing and maintaining relationships with key players within these stores to increase revenue and stock levels.• Increasing RSV through increased stock within the stores, negotiating additional points of sale & displays, shelf management for promotional compliance, and relationship management with key stakeholders.• Ensuring all promotional activity within the accounts on my territory is correct, including additional POS and achieving added value targets, promotional and planogram compliance.• RSV growth on previous year of 5% so far - 2% above current company average.• Availability in store of 97% - 9% above target• Call rate per day of 6, 0.5 above target and tracking to finish the year at 7.2 per day which is 1.7 above target.• Audit scores of 99%, exceeding KPI targets.• Delivery of outstanding premium visibility in store through strong relationship building and influence of store contacts/management• Identified opportunities to drive business growth, diversification, and expansion.• Analyzed sales reports to identify trends and update strategies.• Designed strategy to win new business and maximize selling opportunities among existing clients, achieving lucrative results.• Coached team to build client relationships and exceed sales targets.

Dumfries, Scotland, United Kingdom

• 80% conversation rate for booking after first show round.• 90% conversion rate for booking at the venue.• Managing the Wedding and events department when the Senior Co-Ordinator left after only being in the role 11 weeks.• Maintaining an account of over 200 Weddings for the year and all administrative tasks associated with this solely while new staff were recruited.• Built customized, tailored wedding packages that consistently exceeded client expectations.• Managed large-scale events from initial planning to successful completion.• Designed event set-up and displays to match client requests.• Supervised external contractors to achieve successful events.• Running of a wedding operationally on the day and the professional administration in the department• Maintaining a key eye for details, being an effective communicator & engaging in a manor adherent with company standards

Dumfries, United Kingdom

• Increased monthly instructions to 30+ a month collaborating with existing Valuer.• Reduced time from “Instruction” to “On Market” from 3 weeks to 4 days on average.• Increased Property Sales by 3 Per month.• Highest Financial Service/Mortgage Sign Ups in branch.• Estimated values using approved formulas and outlined calculations.• Created detailed and accurate reports covering value, estimation factors and methodologies.• Stayed updated on market trends for local area and similar property types.• Gathered information on nearby properties to compare values and improve accuracy of assessments.• Ensured existing Valuation Manager kept up with all needed tasks within office, removing additional workload and reducing complaints drastically.• Built outstanding rapport with clients who previously had complaints regarding the service received.• Supporting the sales team with complex negotiations.• Prospecting for new business across Sales, Lettings and Financial Services.• Conducting property inspections and competitive valuations to secure marketable properties.• Managing my own Valuing workload as well as working a dual role as a sales Consultant

Dumfries And Galloway, Scotland, United Kingdom

Building and maintaining client relationships• Contacted and converted potential customers via telephone, email and in-person enquiries.• Negotiated and approved lucrative prices and contracts, boosting growth.• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.• B2c & B2b Sales strategy• Supply chain management.• Management of nationwide delivery schedule• Management of third-party suppliers and vendors• Checking data accuracy in orders and invoices.• Generated leads to bring in new client revenue and improve bottom-line profitability.• Identified opportunities to drive business growth, diversification, and expansion.

Glasgow, United Kingdom

Sourcing and head-hunting candidates who were passive in the market 90% of the time.• Develop and build relationships with Digital and Creative Agencies• Market research and analysis of key target clients and making initial approach.• Networking and attending events I saw fit for business development purposes.• Managed end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.• Advertised job vacancies through online platforms.• Attracted top candidates using social media networking.• Prepared CVs and correspondence to forward to clients regarding suitable candidates.• Developed strong understanding of client companies' values, work culture, and environment.• Monitored numerous job applications consecutively, qualifying, and shortlisting responses to improve workflow efficiency.• Expertly negotiated salary requirements and finalized arrangements between client and candidate.

Fleet, England, United Kingdom

Building and maintaining client relationships• B2c & B2b Sales strategy• Show room management and initial Poc for customers.• Lead small team of upholsterers managing time frame and customer expectations.• In charge of customer relations, diary management and all other office-based tasks.• Drove customer retention, building engaging relationships through every interaction.• Identified individual staff development needs and arranged appropriate training.• Managed workflow to continuously exceed quality service goals.• Mediated between customers and internal departments to address and resolve customer service concerns.• Oversaw planning and execution of targeted sales and marketing strategies.