● Interacted with guests to ensure a quality experience, handled special requests and resolved issues● Performed operational functions such as opening/closing the restaurant, conducting pre/post-shift meetings and processing checkouts● Performed administrative functions such as preparing staff schedules, POS usage, reporting, building and equipment maintenance, managing labor costs, ordering supplies, entering invoices and payouts● Led the interviewing and hiring of an entirely new staff, streamlined the onboarding and training process, which resulted in increased beverage and menu exam scores● Worked with over a dozen distributors to order all beer, wine, liquor and nonalcoholic beverages

● Kept and submitted weekly inventory to accounting software● Met weekly with beverage director and beverage sales representatives; cultivated a cutting-edge awareness of industry trends● Managed beverage costs by pricing out products; designed new cocktails● Implemented proper cleanliness and sanitation practices including a bimonthly bar and keg cooler deep clean as well as daily deep cleaning projects● Created an open line of communication by having all bartenders blog after each shift● Trained and mentored new bartenders; promoted a team-oriented environment

● Contributing member of a dedicated and successful team of servers/bartenders● The go-to resource for food and beverage pairings, menu details, cross-selling and allergen information● Quickly escalated to becoming full-time, a designated closer and respected role model, per the GM and Executive Chef● Trained and mentored new servers; set the standard for side work and held everyone accountable

● Built customer-focused relationships that drove repeat business● Demonstrated adaptability when taking to-go orders, seating guests, running food and bussing tables, in addition to serving● Flourished in a very high volume, fast-paced environment; trained and mentored new employees● Often worked special events such as private parties, major holidays, sports games and weekly trivia, usually solo with up to 100 guests

● Patient-focused assistance with medical histories, X-rays, impressions and post-op instructions● While in college, implemented self-directed remote calling system to maintain patient reminder phone calls to initiate and schedule new appointments● Anticipated and attended to the needs of 4 doctors, practicing four-handed dentistry, effectively increasing productivity; charted and logged all clinical notes● Executed general laboratory tasks such as pouring molds, creating whitening trays and mouth guards; performed instrument sterilization according to American Dental Association standards

● Performed system data entry including employee information, transcripts, leave, etc.● Transitioned all physical confidential documents into electronic files● Sent out, collected and processed all new hire documentation (including I-9, W-2, contracts, etc.)● Greeted employees at the front desk, answered and transferred phone calls and emails