Emily Fritts Email & Phone Number

Franklin, TN, US

Nashville, Tennessee, United States

• Was recruited to start-up a new supply chain organization aimed at unblocking critical supplies for retrofitting Amazon’s entire U.S. delivery fleet (500+ stations).
• Operationalized a strategy to mitigate risk and meet immediate construction timelines by developing a business model with major OEMs that guaranteed capacity, cut lead times by as much as 75% and delivered 35%.
• Built an agile, scalable supply chain organization capable of taking on new businesses and geographies, managing multiple product portfolios with Category Managers, Planners, Buyers, Supplier Quality Engineers, and.

Nashville, Tennessee, United States

• Led new team focused on scaling innovative, sustainable solutions for high-growth delivery regions where conventional methods could not be applied.
• Operationalized & scaled a walker delivery solution in Manhattan, expanding to other high-density cities where standard delivery vans could not efficiently, or sustainably meet the customer demand.
• Optimized a hub and spoke model, addressing safety, productivity, and local regulations, exceeding stretch goal to deliver 1M packages for peak demand.

Nashville, Tennessee, United States

• Formed a team to quickly identify and operationalize network-wide delivery station improvements relative to associate and delivery driver safety.
• Eliminated risk in dispatch operations by re-engineering the traffic flow, standardizing safe-use practices for operational equipment and instituting cross-functional teams to address ergonomic in-station risks.

• Established first-of-its-kind internal supply chain for Amazon Global OpsTechIT division, creating in-house capability for manufacturing and distribution of IT assets globally (NA, EU, IN, JP).
• Faced five-month timeframe for converting empty warehouse space to fully-operational global manufacturing hub for IT asset deployment, including end-user equipment, mainframe manufacturing and distribution, RMA, and.
• Leveraged late-differentiation manufacturing and strategic inventory management to establish business continuity and emergency response capability (48-hours; 85% improvement)
• Established product life-cycle management criteria, eliminating e-waste, protecting information security, and improving environmental sustainability

• Head of planning and procurement operations across 10 factories in US & Mexico, optimizing the health of the supply chain through strategic sourcing, negotiation, & inventory management, improving service rates in.
• Formed crisis management team to transform strategy, restructure resources, and shape demand amidst supply chain volatility.

• Launched ‘Glass Factory’ – a customer’s view inside the supply chain – resulting in channel-wide delivery visibility and 20% improvement in satisfaction ratings.
• Created collaborative business models for front and back office engagement enabling faster response to customer issues.
• Modeled the supply chain for customer buying behaviors; achieved market growth via improved lead times on critical product lines (from >10 days to <5 days) resulting in faster delivery to remote regions (Western Canada.

• Led a diverse, international team of experts in Offer Quality, Technical Support, Customer Satisfaction, and Service/Repair enabling growth in critical market segment ($3B to $4B)
• Leveraged voice of customer feedback to influence offer improvement, strengthen product software quality, improve relationship management, and link to R&D for offer innovation driving sustained revenue growth.
• Led transformational restructure of team for functional alignment and faster go-to-market strategies to drive over 20% improvement in Field Failure Rates and Software Quality
• Improved operational efficiency and responsiveness by adopting renowned customer feedback platform (Medallia), implementing a Customer Relationship Management tool, creating new service and repair strategies, and.

Cedar Rapids, Iowa, United States

• Set strategy for maximum profitability and sustained competitive advantage, with focus on attraction of new business, capital investments for strategic core technologies, development of talent resulting in the addition.
• Achieved best-in-class safety record (Green Cross Award) & top score among US plants for Lean Manufacturing (improved score by 250%); improved capacity and throughput by 30%.
• Significant change management success with product transfers, union contract changes, reductions in force, SAP integration and talent upgrades.

• Management of acquisition due diligence, plant closures, product line obsolescence or relocation, supply chain strategic sourcing and leveraging of synergies for maximum profitability.
• Significant focus on customer satisfaction levers and competitive benchmarking.
• Led team of experienced program managers through extensive studies, resulting in competitive offensive maneuvers in a volatile economy and over $20M in opportunities.

• Implemented Lean Principles with value stream management, 5S, Six Sigma, and visual factory methods, achieving 30% improvement in internal lean assessment score.
• Consistently exceeded profitability goals in customized, engineered-to-order products ending year at 20% above targeted productivity, while improving flow and shop floor utilization resulting in 30% reduction in lead.
• Introduced innovative shop floor management techniques, improving communication with shop floor associates resulting in faster problem resolution and improved root cause analysis.
• Led numerous staff-level profitability projects, leveraging cross-functional influence to unite priorities

Lean ImplementationLaunch ManagerIndustrial Engineering, Assembly and MachiningLine architecture and designQuality EngineeringMaterials Engineeretc

Bsime, Engineering

Activities and Societies: Army ROTC full scholarship

Master Of Business Administration (Mba), Leadership And Ethics

Executive Program In Corporate Strategy