Emily Kerwin Email & Phone Number

Plano, Tx, Us

Plano, Tx, Us

Bethesda, Md, Us

-Responsible for training and development of multiple leaders and hourly ambassadors through personal development plans resulting in multiple career advancements-Championed the role out of the new Marriott Bonvoy loyalty program including the inception of the Marriott Bonvoy Brigade to drive loyalty hotel wide-Implemented a total hotel guest experience mindset through training and accountability of each department resulting in highest overall metric and recognition as a best-in-class operation-Re-imagined a new on-boarding program for guest experience team members in partnership with HR talent acquisition specialist

Bethesda, Md, Us

-Assisted in the transition of the hotel from Starwood Legacy systems to Marriott platforms within strict timelines to include payroll, HR, financial, property management, loyalty, mobile guest services and corporate programs-Partnered with hotel leadership to strategize on creative ways to manage operation through significant process changes within the organization- achieving revenue, productivity and guest satisfaction goals through 2017-Directed the operation of 1218 room convention property in accordance with corporate standards and Local One Collective Bargaining Agreement-Worked through the 2018 Local One work stoppage

Bethesda, Md, Us

-Collaborated with other operational leaders to achieve Guest Satisfaction scores, bringing the hotel out of the red zone-Implemented service standards and maintain the guest experience during a multi-phase renovation of 462 guest rooms and a state-of-the-art fitness center-Strategize and execute against aggressive goals with a focus on innovation and proof of concept execution-Partnered with performance development manager to execute guest facing portions of Leadership in Motion to development entry level leaders

Bethesda, Md, Us

-Sustain Check In Experience within the top 10% of the Brand for 2015-Maintain Engagement scores above both Hotel and Brand average-Oversaw the property roll out of the new Marriott Brand image as the Art of Hosting Champion, including introduction of the concept and training of all hotel employees

Bethesda, Md, Us

-Menu planning, pricing and development.-Facilitate employee training on new menu items, new corporate programs and internal goals.-Raise Engagement Scores a total of 30 points over 5 different outlets-Achieve yearly sales targets in all outlets through associate incentives, education and partnership with culinary team

Bethesda, Md, Us

Bethesda, Md, Us

Ridgedale, Mo, Us

Springfield, Mo, Us

Assist the departmental secretaries with answering phones and making appointmentsAssist the department head in keeping track of appointments and taking messagesOrganize the office and assist all professors in the department with various projectsMake inter-departmental deliveries, while networking throughout the business college

Buffalo, Ny, Us

Centennial, Colorado, Us

Help to establish a brand new chapter in its second year on campus.Facilitate chapter operations for 120+ members.Oversee six different executive departments.Have a strong knowledge of Roberts Rules of Order and parliamentary procedure to operate business meetings.Ensure order and compliance with all local and international rules and bylaws regarding the sorority.Remain on call 24/7 to handle any and all crisis situations.

Clean and prepare the bar before opening as well as a sufficient knowledge of all specialsTake drink orders and enter orders into the system for the bartendersDeliver drinks to tables while keeping track of multiple orders and the barMaintain a detailed knowledge of product in order to make suggestions to customers

Perform both open and closing duties of the store.Assist with inventory twice a year.Assist with stocking and purchasing.Work as a team toward daily sales goals.Healthy competition between employees and stores for sales goals.Provide exceptional customer service at all times.

Seattle, Wa, Us

Perform opening and closing duties of the store.Provide exceptional customer service to guests while sometimes being the only employee present.Work in a fast paced environment, serving multiple guests at a time.Remember drink orders for regular customersReach weekly sales goals.Maintain daily inventory of the store.