Emily Tomlinson Email & Phone Number

Leeds, England, United Kingdom

Provide seamless support to the People Operations Team for the entire ‘colleague employment life cycle’, ensuring that systems are up to date and data cleansed regularly. Producing adhoc, weekly, monthly and quarterly scheduled reports alongside MI dashboards displaying key metrics.

Leeds, England, United Kingdom

The hardest but most rewarding job I’ve ever had. It was a privilege to have been able to do this and I am grateful for every day of it I had.

Leeds, United Kingdom

As part of my professional experience there, I acquired skills in report writing and data manipulation to effectively illustrate trends and spikes for the purposes of disseminating information to management stakeholders at various levels. I also developed excellent query resolution skills and was adept at facilitating communication between customers, as well as internal and external stakeholders. Additionally, I was responsible for monitoring the Outlook mailbox for our contact centre and… Show more As part of my professional experience there, I acquired skills in report writing and data manipulation to effectively illustrate trends and spikes for the purposes of disseminating information to management stakeholders at various levels. I also developed excellent query resolution skills and was adept at facilitating communication between customers, as well as internal and external stakeholders. Additionally, I was responsible for monitoring the Outlook mailbox for our contact centre and managing priority tasks and ad-hoc projects. My proficiency in Microsoft Excel included intermediate-level proficiency in the use of tools such as VLOOKUP and Pivots, which I acquired through the completion of the CUK Internal Course EQV and on daily executed tasks. Show less

North Yorkshire

In my professional capacity there, I was entrusted with the management of a personal account base of customers across five branches. Additionally, I was appointed as the designated Complaints Champion for my main branch, where I leveraged my extensive experience to effectively manage customer complaints and provide resolutions. As a Trainer, I was also responsible for facilitating the training of employees to ensure that they possess the necessary skills and knowledge required to perform their… Show more In my professional capacity there, I was entrusted with the management of a personal account base of customers across five branches. Additionally, I was appointed as the designated Complaints Champion for my main branch, where I leveraged my extensive experience to effectively manage customer complaints and provide resolutions. As a Trainer, I was also responsible for facilitating the training of employees to ensure that they possess the necessary skills and knowledge required to perform their duties effectively. Show less

Pgce, Education, Pass

Bsc, Product Design, First Class Honours

Activities and Societies: Exhibition Committee Faculty Award for Final Major Project 2004

Erasmus Project, Engineering