Emily Yost Email & Phone Number

Santa Cruz, California, Us

Surry Hills, New South Wales, Au

HIVERY provides Artificial Superpowers for Retailers and CPGs.Powerful, industry proven science wrapped in a deceptively simple user interface.

Chicago, Illinois, Us

Chicago, Illinois, Us

Market Track and InfoScout have merged to form Numerator, a marketing intelligence firm that brings together omnichannel marketing, merchandising and sales data to make pursuing new possibilities simple for brand, retail and agency clients. Owned by Vista Equity Partners, Numerator is the only company in the marketplace to connect omnichannel purchase data and comprehensive path data to deliver an unmatched view of the consumer shopping and purchase experience.Today, more than 2,100 brands, retailers, manufacturers, and agencies rely on Market Track and InfoScout for timely market intelligence

I delivered accountabilities for National CPG companies as well as the second largest nationwide grocer, Albertsons Companies, in deploying multi-million-dollar digital marketing campaigns at scale in an omni-channel approach. I utilized my experience in digital media sales and shopper marketing as well as CPG experience and my internal knowledge of Albertsons processes to drive sales and consistently achieve beyond goals. As an onsite resource within Albertsons, I served as the relationship owner and also acted as a point person within the larger integrated team providing mentorship and collaborative team building.Key Accomplishments Include: ● Currently and consistently exceed sales quotas by 10%.● Integral participant on team accountable for netting over $23M in gross revenue in media for Albertsons companies and MyWebGrocer from 2016 to present.● Led the creation and development of first to market digital media campaigns across Facebook, Pinterest and other digital channels. ● Drove growth of mid-size media budgets by 25%.● Created innovative operational processes that successfully reduced time by approximately 20%.● Cultivated new business opportunities for sales team with a potential for multi-million-dollar expansion.● Developed advanced tracking methods to ensure KPIs are consistently met.

Miami, Fl, Us

Promoted to Director of Customer Success, I swiftly developed and sustained long-term relations with C-Level and Executive account holders in providing Software as a Service. I fully considered customer business objectives, and sales and marketing strategies in order to leverage the Balihoo platform to deliver top-rate services to my customers. I directed a team of two to five staff and was accountable for staff recruitment, training, and ongoing development in account activities. I also served as a point person within the larger integrated team in building a collaborative environment and providing mentorship to team members. Key Accomplishments Include: ● Exceeded customer retention goals with an average of 95% retention.● Achieved 15% account expansion, successfully surpassing set goal.● Sustained customer margins by over 85%.● Created and implemented new customer success strategy.● Implemented more efficient service models that lowered customer margins by nearly 50%.

Miami, Fl, Us

In this role I directed customer operations and supervised a two- to five-member account manager team. I coordinated with the Director in identifying expansion and cross-sell opportunities and generated and participated in quarterly business reviews. I also proactively defined customer churn risk and systematically worked to negate and turn-around risk.Key Accomplishments Include: ● Directed migration of large national manufacturer to new platform, enhanced SEM and display performance as well as efficiencies by 90%.

Miami, Fl, Us

As an Account Manager, I supervised the daily customer operations and assisted in account planning execution that successfully met customer requirements. I also analyzed key metrics used to determine and initiate customer ROI. I defined and pursued expansion opportunities for existing customer base and provided software product training, troubleshooting, and product feature requests. My consistent drive to offer excellent customer service afforded me a promotion to Senior Manager of Customer Success

During my tenure in this position, I successfully grew and sustained strategic national accounts including REI, Amazon, Altrec, Zulily, Gilt, and Zappos.Key Accomplishments Include: ● Identified and established a distribution channel as well as utilized existing relations to successfully grow into Canadian market.● Designed and launched strategic growth plans instrumental in securing 40% growth factor.● Delivered SEO and SEM strategic planning for company website resulting in a 72% ROI.

I was accountable for sales expansion and customer retention across the Northern US and Canadian territory within independent specialty stores and vital national accounts including Amazon, Target.com, REI, Nordstrom, Babies R Us Canada, and Mountain Equipment Co-op.Key Accomplishments Include: ● Attained continuous territory growth achieving 30% growth from 2007 to 2010 year over year.● Achieved 50% year over year growth within Canadian market.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Bachelor Of Arts, Political Science