Emily Bacon Email & Phone Number

Carlisle, England, United Kingdom

Carlisle, United Kingdom

Carlisle, United Kingdom

*Responsible for the overall management of the operation of the hotel & deputising in the absence of the General Manager.*Responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.*Ensuring SOP implementation in all departments and check that they are being maintained and upheld routine operational checks.*To maintain cordial relations with heads of departments and through effective communication, to be aware of all matters effecting the running of the hotel. Monitor the co-ordination between all departments for smooth and efficient operations.*Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming and hospitality culture.*Assisting in the preparation of the annual budgeting and monthly forecasting processes.*Monitoring and maintaining operational and overhead costs in order to maintain maximum profit for the organisation.*To develop an effective team through communication, guidance and training and to display effective leadership and enforce discipline where required.*To comply with all statutory and company regulations relating to Licensing, Health & Safety, Hygiene, Fire, Emergency Procedures, Security of Premises and Property. To ensure all employees receive relevant H&S training to comply with hotel, corporate and legal requirements.Notable achievements: *Nominated for Innovator of the Year & Rising Star for the hotel group management awards for implementation of "F&B Departmental Must-Dos" & "Responding to Guest Feedback" SOPs which have since become brand wide SOPs. *Selected for group "Top Talent" Hospitality Management NVQ Level 4 programme.

Carlisle, United Kingdom

*To ensure the smooth running of the F&B department and ensure that the set standards are met and maintained at all times. *To ensure exceptional customer care and service are the primary objectives for all staff.*To create an environment which promotes employee motivation and encourages the team to take pride in their work area, the hotel and themselves.*To liaise with the sales team to ensure that I had comprehensive details of a) all relevant functions and that I and my staff were fully aware of all customer requirements and b) promotional literature and special offers. Ensuring all team members are adequately briefed on said aspects. *To seek every opportunity to maximise sales by positively promoting the hotel and F&B department and by encouraging all staff to 'up sell'. *To work within the departmental budgetary framework and to ensure that control over stocks, operational costs and expenditure is maximised. *To carry out Duty Management shifts. *To be prompt in dealing with customer complaints or irregularities within the hotel. Notable achievements: *Decreased external stock take deficit result by £7.5k within the space of three months through implementation of requisition and wastage management recording procedures. *Liquor GP increased by 6.7% within 3 month period. *Employee Engagement Survey; Overall staff satisfaction increased by 9% between October 2016 and April 2017. *First Aid Qualified

Newcastle Upon Tyne, United Kingdom

*To maximize all opportunities to sell and convert business for all Weddings, Social and Seasonal events. *Build & maintain client relationships by acting as one point of contact between the client and the hotel at all stages of the booking process, from the initial enquiry stage through to planning, the event day itself and post event feedback.*To communicate in an effective and timely manner all the clients specific requirements to all relevant departments.*Office admin duties, onsite walk in and scheduled appointments (executing show rounds to clients and selling the hotel to the best of its potential).*Event day operational coordination.*Maintaining supplier relations.*Contributing to department strategies with regard to marketing & sales.*Preparing accurate quotes, proposals, contracts, banquet event orders and billing sheets ensuring absolute attention to detail. *Demonstration of organisational skills, interpersonal communication, team playing and ability to work using own initiative.*Organisation & execution of wedding open days to promote the venue and increase booking pace.*Using my creative eye for the finishing touches and finer details, i.e. themed table plans, place cards & menu cards. *Comprehensive knowledge of Opera & MARSHA. *Good understanding of Micros Systems. *Representative in the Associate Relations Committee at the hotel, assisting in the coordination of hotel events for associates, charitable work and being a point of contact for the sales team with the HR department.Increased revenues within my segments of business by 54% from 2016 - 2017.Dec 2015 Rising Star Award (Runner up) Nominated by Senior Management.Mar 2016 Host of the MonthNominated by management and fellow associates. Feb 2016 Spirit to Serve Award Awarded to honour my exemplary commitment to quality service and customer satisfaction. Oct 2016Put forward by Senior Management for a Sales Excellence Award at the North East Hoteliers Awards 2017.

Travelling

Surrey

The Fox Revived was owned by the same couple that owned The Jolly Farmers Food Emporium. Upon return from my Winter Season in France, I was contacted to ask for support due to the loss of their site manager for a 4 week period whilst they searched for a permanent replacement. My duties included by were not limited to the day to day running of the establishment, cashing up and banking procedures, ordering liquor and deli stock, collating the end of week financial statement of business, responding to emails and enquiries.

Megeve, France

Seasonal

Reigate, Surrey

*Staff recruitment; leading and developing the team such that the outlet achieved excellence in levels of customer service and retail standards. *Full responsibility for the planning and coordination of all events and large parties (creating menus, negotiating prices, ensuring financial security through the use of deposits, possessing outstanding organisational skills and attention to detail and upholding excellent verbal and written communication with guests. *Weekly financial tasks; finalising the end of week statement of business, finalising payroll, collating invoices & statements to be forwarded to the accountant, daily safe checks, cashing up, banking, weekly P&L meetings.*Actively marketing and promoting the business. *Due diligence - full procedure record keeping ensuring compliance with all health and safety regulations. *Competent in the management of Real Ales; tapping, venting, line cleaning. *Managing staff holiday and rotas in accordance to budgets and business needs. *Managing brand standards through the use of weekly audits.*Comprehensive understanding of QuadraNet Reservation System. During my time at The Jolly Farmers, we won 3 awards at the Surrey Life Food & Drink Awards. Best Local Menu, Pub of the year 2013 & Best Family Dining Venue 2014.

Reigate, Surrey

Southampton, United Kingdom

Wallington, Surrey

Level 4 Nvq, Hospitality Management: Food & Beverage, Pass

Bachelor'S Degree, Music Performance, General

BA Honours - Second Class Honours (First Division)

Education record

A Levels: Drama (A), Media (A), Dance (C) GCSEs: Dance (A), Additional Science (A), Graphic Design (A), Drama (B), English Literature (B).