- Proactive management of digital communication to meet client needs in the North American and Australian markets. Implementation of new customer service strategies, reducing average response time by 30%.- Coordination and optimization of logistics processes to enhance the customer experience.- Coordination with product and marketing teams to integrate customer feedback, contributing to a 15% increase in customer retention.

- Coordinated 3 different teams in charge of the different media platforms of the company (Radio, TV, Social Network). Reorganization of the internal communication. Chief of staff of the Head of TRACE radios and Caribbean division.- Created and implemented a comprehensive marketing plan for TRACE, aiming to bolster their footprint in English-speaking regions while upholding their leader position in French-speaking territories. Executed commercial, editorial, and marketing… Show more - Coordinated 3 different teams in charge of the different media platforms of the company (Radio, TV, Social Network). Reorganization of the internal communication. Chief of staff of the Head of TRACE radios and Caribbean division.- Created and implemented a comprehensive marketing plan for TRACE, aiming to bolster their footprint in English-speaking regions while upholding their leader position in French-speaking territories. Executed commercial, editorial, and marketing oversight.Settled and implemented social media and communication campaigns on 3 different social networks (Average of 300k followers on Facebook and Instagram) resulting in 20 % growth thanks to the installation of new contents and new management. - Oversaw budget, timeline, and resources for 60+ advertising campaigns across diverse media platforms within the group, including several exceeding $100,000. Managed customer relations, negotiations, contracts, and internal team coordination.Originated 15+ clients in France and in the Caribbean to increase the company's portfolio and bring business opportunities of 60 000 dollars on average.- Commercial Canvassing - Managed TV production team during event Show less

- Community management of the main media page. Increased the visibility of the social networks by 106 % thanks to the installation of new contents.- Created an redacted the Awards ceremony’s Wikipedia page to increase visibility and legitimacy- Developed a marketing study on the growing Haitian music industry to enable the implementation of the award ceremony in this market.- Developed new Marketing strategies to increase the implementation in the French music Industry

Organized and maintained comprehensive databases of invoicing elements and documentary collections

Participation in the regional project "entreprendre en lycée"Creation of a mini-company named "Smart-Freeze" whose goal was the creation of an application contributing to limit food waste Innovation prize for the smart-freeze mini-company