Emily Barett Wisekal Email & Phone Number

Socially Wise Marketing is a company that helps grow your business with social media. We create custom content and come up with creative ideas to help grow and market your business! I have been working with local businesses for the past 4 years. I am focused on amazing customer service for you and your customers! I am excited to grow your business.

Mount Pleasent. Sc

● Managed, lead, and supported a team of 7 Customer Experience Manger’s and 3 Customer Support team members● Responsible for ensuring all onboarding initiatives were completed according to procedure while overcoming any impediments to a smooth onboarding experience ● Lead the training of new CEM’s and providing continued support to ensure success with their clients throughout onboarding and during the customer’s life cycle ● Participated in CEM interviews and selections ●… Show more ● Managed, lead, and supported a team of 7 Customer Experience Manger’s and 3 Customer Support team members● Responsible for ensuring all onboarding initiatives were completed according to procedure while overcoming any impediments to a smooth onboarding experience ● Lead the training of new CEM’s and providing continued support to ensure success with their clients throughout onboarding and during the customer’s life cycle ● Participated in CEM interviews and selections ● Responsible for training and managing customer lifecycle marketing plan ● Developed and lead regular training sessions for peers and new CEM’s ● Researched and implemented a Project Management System and CRM for the whole company ● Lead weekly meetings to ensure all my team’s customers were performing to the company standard ● Came up with innovated action plans for customers who were not performing ● Developed and implemented a new pay structure for the Customer Experience Manager team and for the Team Lead Customer Experience Manager team Show less

Mount Pleasant, Sc

● Responsible for the marketing, website, and online presence of 18 bed and breakfasts, inns, and vacation rentals across the country ● Successfully onboarded 16 customers through excellent communication and self-implemented best practices ● Achieved an 86% personal customer retention rate ● Successfully generated and implemented marketing strategy calendars with consistently improving results in terms of website traffic and overall revenues ● Selected to manage key client… Show more ● Responsible for the marketing, website, and online presence of 18 bed and breakfasts, inns, and vacation rentals across the country ● Successfully onboarded 16 customers through excellent communication and self-implemented best practices ● Achieved an 86% personal customer retention rate ● Successfully generated and implemented marketing strategy calendars with consistently improving results in terms of website traffic and overall revenues ● Selected to manage key client relationships to garner business as the sole marketing provider for the client’s entire portfolio ● Consistently determined, implemented, and standardized best practices for effectively managing clients though their entire life cycle ● Responsible for the project management of websites, content migration, proofing as well as ongoing website management ● Managed and maintained e-commerce performance for all 18 customers, to ensure my marketing strategies were working ● Selected to attend and help plan trade shows Show less

Orlando, Florida

• Selected to start up a new division based on superior performance in my previous role. • Grew Revenue for 18 Holes by 38% and 9 Holes by 674% Year to Date, through various online channels and through expert inventory management. • Obtained net revenue of $100,973 for GolfNow YTD through optimized dynamic pricing.• Successfully established strong social media presence for 20 golf courses. • Assisted in training new CSR’s and established best practices for the CRS position.… Show more • Selected to start up a new division based on superior performance in my previous role. • Grew Revenue for 18 Holes by 38% and 9 Holes by 674% Year to Date, through various online channels and through expert inventory management. • Obtained net revenue of $100,973 for GolfNow YTD through optimized dynamic pricing.• Successfully established strong social media presence for 20 golf courses. • Assisted in training new CSR’s and established best practices for the CRS position. • Acts as lead point of contact for all GolfNow services for course operators• Gained expertise in golf economy as it relates to GolfNow Plus partners. • Generates monthly forecast models to better understand and execute pricing strategies. • Advanced knowledge of iMUS system, GolfNow Central, Salesforce.com, Microstrategy reporting system, Omniture, PowerPoint and Excel. Show less

Orlando, Florida Area

• Collaboratively responsible for 48% YOY growth in the Philadelphia market in 2013.• Finalized 66 Deal Caddy transactions since 2013 and surpassed the 2014 year budget by 67%. • Work closely with fellow CSA’s while improving co-workers performance and knowledge.• Actively manage 305 golf courses inventory on Golfnow.com and optimized their revenue performance with various tactics. • Created and managed spreadsheets for forecasting goals to surpass the monthly budget and… Show more • Collaboratively responsible for 48% YOY growth in the Philadelphia market in 2013.• Finalized 66 Deal Caddy transactions since 2013 and surpassed the 2014 year budget by 67%. • Work closely with fellow CSA’s while improving co-workers performance and knowledge.• Actively manage 305 golf courses inventory on Golfnow.com and optimized their revenue performance with various tactics. • Created and managed spreadsheets for forecasting goals to surpass the monthly budget and responsible for growing a golf courses business based on the approved forecasts.• Establish and maintain relationships with golf course operators and help guide them in making wise and informed decisions. • Responsible for resolving client issues though excellent resource management and creative thinking. • Display product knowledge of a vast and ever-changing product catalogue.• Create, propose and sell deals for our Deal Caddy social marketing platform. • Rewarded CSA of the month, 2 consecutive months in 2014, in the Northeast Market. Show less

Orlando, Florida Area

• Developed and maintained relationships with partner companies to maximize marketing exposure through various “Golf Channel Days” retail events• Researched, created and tracked competitive promotion analysis• Coordinated executive hotel stays and created sales packages for hotels not yet showing our programming• Created company and executive profiles of various cable companies to widen our distribution network directly for the President of Golf Channel• Prepared and delivered… Show more • Developed and maintained relationships with partner companies to maximize marketing exposure through various “Golf Channel Days” retail events• Researched, created and tracked competitive promotion analysis• Coordinated executive hotel stays and created sales packages for hotels not yet showing our programming• Created company and executive profiles of various cable companies to widen our distribution network directly for the President of Golf Channel• Prepared and delivered monthly reports such as Video on Demand (VOD), Programming Highlights and Cue Tones Show less

• Encouraged local venue participation in Taste of Orlando through cold-calling and face to face interaction• Utilized time management skills to ensure event participants registered and completed paperwork on time• Assisted with the logistics of event set-up for Taste of Orlando• Assisted with developing training manual for incoming interns• Exemplified strong people management and developmental skills

Bachelor Of Science (Bs), Marketing

Associate Of Arts (Aa), Business Administration And Marketing, General