• Performance monitoring to establish KPIs to measure operational performance, track progress against targets, and identify areas for improvement. • Managed end-to-end warehouse activities, including shipping, inventory, and receiving, ensuring optimal operations.• Served as a liaison between carriers and the warehouse, effectively addressing load issues, holds, and charges to minimize delays.• Collaborated with cross-functional teams to investigate receiving errors, resolve issues, and enhance warehouse operations.• Proactively managed inventory variances through regular counts, documentation of damages, and resolution of shortages/overages.• Investigated and resolved client objections related to warehouse operations, inventory discrepancies, and shipping details, ensuring customer satisfaction.• Voted co-chairman of the Joint Health and Safety Committee (JHSC), leading meetings and conducting risk assessments, policy reviews, and health inspections.

• Delivered exceptional primary customer support to internal and external customers, ensuring their needs were met promptly and effectively. • Analyzed customer issues and ticket data to identify trends and areas for improvement, proactively implementing solutions to enhance the customer experience. • Streamlined repair processes and updated procedures for greater consistency in support actions, increasing efficiency and customer satisfaction. • Quickly responded to customer complaints and ensured appropriate follow-up and escalation as needed, demonstrating a commitment to customer satisfaction. • Maintained detailed and up-to-date documentation of systems, processes, and settings, providing a valuable resource for customers and colleagues.

• Efficiently collected and processed room deposits, fees, and payments, ensuring the accuracy and completeness of financial records. • Utilized effective organizational techniques to keep invoices, files, and receipts in order, enabling easy retrieval and analysis of financial data. • Accurately prepared vendor invoices and processed incoming payments, contributing to smooth operations• Responded to emails and other correspondence promptly and professionally, enhancing communication and streamlining business processes. • Proactively monitored and restocked supplies, placing purchase orders as needed to maintain adequate inventory levels and minimize disruptions to operations.

• Successfully minimized resource and time losses by proactively addressing employee and production issues and implementing practical solutions. • Demonstrated versatility and adaptability by taking on additional job duties during unexpected backlogs, consistently meeting project target dates and exceeding expectations. • Provided guidance and training to newly hired employees, sharing expertise in operating equipment and safety • Implemented rigorous quality assurance procedures to produce high-quality results, adhering to strict industry guidelines consistently. • Built solid and professional relationships with team members, fostering open communication and collaboration to resolve issues and achieve common goals quickly.

• Expertly performed a range of sales transactions, accurately checking invoices and preparing special orders, ensuring that customers received the correct merchandise promptly. • Collaborated with textile vendors and suppliers to coordinate seamless deliveries, contributing to the smooth operation of the retail business. • Built relationships with clients through personalized one-on-one interactions in the store environment, fostering customer loyalty and repeat business. • Promoted brand awareness through creative display setups and effective merchandising, increasing product visibility and driving sales.• Efficiently resolved discrepancies identified during the receiving process, improving the accuracy and efficiency of the process.