Emily Bornstein Email & Phone Number

Paris, Fr

Saint-Ouen, Île-De-France, France

- Execute the complete organization of itineraries for 7-day river cruises on the Seine River, encompassing all aspects from ticketing and transportation to tours, activities, logistics, pricing, and route coordination, for a leading North American company in the river cruise industry- Demonstrate problem-solving skills in high-pressure situations, effectively managing last-minute changes to planned itineraries, including alterations to boat docking, route adjustments, or the absence of needed members, while ensuring all relevant parties are promptly informed- Maintain and foster strong relationships with clients, suppliers, and guests through clear and thoughtful communication, including email, phone, and in-person visits to hotels or the cruise ship- Manage financial decision-making processes, including budgeting, invoicing, and tracking all services within the DOS accounting system- Exhibit advanced organizational skills and meticulous attention to detail, successfully tracking several numbers, dates, deadlines, and pricing schedules within tight time constraints- Collaborate efficiently with team members in a fast-paced environment to ensure that all cruise operations are current and that each portfolio is fully prepared for delivery prior to deadlines

Ville De Paris, Île-De-France, France

- Maintain partnerships and company reputation with many prestigious and reputable restaurants, hotels, events, and experience companies in Paris, such as Le Meurice, Madame Brasserie, Laduree, Ducasse sur Seine, Fontaine de Mars, Office of Tourism of Paris, Moulin Rouge, etc. - Design itineraries in an extremely detail-oriented manner, as one wrong detail or mistake can affect the entire trip- Available 24/7 to be on-call for all of my clients who are in town and who may have inquiries - Under-pressure problem solving when dealing with unexpected last-minute changes to clients' itineraries or ticket sellouts- Set alarms and keep schedule to reserve tickets on time for the fastest-selling and most demanded events in Paris- Helped recruit and train four new members, guiding them through a 1-month training and evaluation process and continuing to act as their point of contact for any questions- Lead biweekly operations meetings, assign itineraries to team, based on fit and availability, and communicate with management team in New York to organise events and meetings- Research and test new experiences for clients to broaden our portfolio of opportunities to suit every interest

Ville De Paris, Île-De-France, France

- Safely lead international tourists in groups of 10 maximum around the Marais neighbourhood of Paris during 3-4 hour informative walking tours that either focus on an array of sweet and savoury foods from many different countries and regions of France or on pastries and chocolate- Thoroughly explain concepts related to both Parisian and French gastronomy, history, and culture, and continue the educational conversations throughout the entirety of the tours, while managing time benchmarks- Maintain partnerships with our selected Parisian restaurants and cafés- Respond professionally to the diverse array of questions that guests of all ages and backgrounds may ask

Ville De Paris, Île-De-France, France

- Strategically selected and onboarded colivers with ideal apartments to maximise profit, with all properties occupied at all times with a maximum of 3 days unoccupied- Learned key real estate concepts about the Parisian luxury apartment market, especially for the target of an international, young tenant - Provided immediate responses to requests and messages on Airbnb and site, even on weekends- Created and signed leasing contracts and invoices and keep track of status of each candidate/tenant- Engaged in apartment photoshoots and selected the most attractive and accurate ones for the website- Conducted interviews to evaluate the fittingness of a candidate to our living community- Organised events between coliving members and set up surveys and entertaining content about the city for the group chat feature - Created camaraderie in community and defined coliving values

Ville De Paris, Île-De-France, France

- Organized luxury bespoke trips and itineraries around France for an Anglophone, mostly American, clientele (families, couples, solo travelers, school and work groups)- Researched and negotiated with service providers, such as hotels, city tours, private transportation, etc.- Communicated fully in French in a dynamic and collaborative startup environment and translated texts from French to English- Developed and promoted local event partners to clients and through social media- Maintained strong relationships with clients throughout the duration of the program

Culver City, California, United States

- Created the newsletter for the agency's various international clients, destination management/MICE companies - Spearheaded the copywriting for assigned clients' websites and social media platforms, as well as the compilation of quarterly market research reports- Strategized both independently and with the team to gather the best communication practices to sell the attractiveness of each luxury destination- Updated partner/travel agent databases

Los Angeles, California, United States

- Selected at 8% acceptance rate to serve as a representative of USC and Los Angeles to prospective students, families, and guests, through tours, admission events, student panels, etc.- Conducted 90-minute campus tours and gave admission presentations regarding the application process, financial aid, and the University- Performed customer-service related tasks, including answering phone calls, monitoring the front desk, checking in/registering guests, and responding to emails- Contributed to a college knowledge guide, which introduces younger students to college and higher education - Selected to be a mentor to help guide a new hire through the intense 6-month training process- Active member of the Programming, Outreach & Engagement, and Spring 2021 Retreat committees

Los Angeles, California, United States

- Successfully completed exams, modules, and evaluations during an intense 3-week training on diabetes and sales techniques within Lilly's Diabetes Business Unit- Attended several field sales calls and led interactions with healthcare providers around the Los Angeles area- Compiled field observations and developed routing plan after identifying 100+ target customers based on data in Tableau- Presented weekly projects to District Sales Manager and a final comprehensive capstone to senior sales leadership - Proactively networked with sales and marketing representatives within and outside of assigned district to establish relationships and gain insight into their experiences

- Developed outreach plans to engage with universities and local community organizations through the promotion of the Cress Health suite of mental health applications and services, supported by Microsoft, a UN affiliate, and the Clinton Foundation - Oversaw 20 brand representatives in the West Coast region through weekly check-ins and meetings with each member, as well as reports on their initiatives and sales via Airtable

New York, New York, United States

- Conducted consumer/competitor research through interviews and surveys, contributing to the launch of the luxury product to Amazon’s Top 3 Hottest New Coffee Products- Created promotional/automated email campaigns, reached out to prospective partners, updated social media, established Pinterest site

- Translated and edited sustainability-themed blogs for a native French speaker who uses English as a second language - Watched a series of 5-10-minute long YouTube videos in French, and create scripts and subtitles in English, while maintaining the clever tone and word play included in the original French version - Engaged in marketing calls regarding how to bring the environmental website and YouTube channel to an Anglophone audience