Head Of External Relations, Global Commercial
London, England, Gb
Led international team of senior communications, policy & advocacy managers. Team supported one of Shell’s largest organisation units – Global Commercial (covers manufacture, sale & marketing of lubricants/machine oils to 1mn+ B2B customers in 170 markets, global aviation fuels, bitumen & sulphur). Key advisor to Global Commercial’s Leadership team, including EVP Global Commercial, on public affairs, reputation strategy & management as part of overall business strategy. Led development & implementation of Shell’s global communications strategy across Global Commercial, with particular emphasis on investor narratives, energy transition, decarbonisation & Net Zero Emissions pathways.Monitored and thought through business, public affairs & communications response to reputation issues (including climate change, decarbonisation, regulatory developments, safety incidents, product recalls and litigation).Integrated and brought coherence to global business storylines across customer marketing, asks of policymakers and regulatory stakeholders, regional communications teams, media & investor relations and internal communications. Managed external positioning & engagement strategy for senior leaders.Drove sector thought leadership work, business coalitions and content development for global roll out. Led strategic communications partnership with non-Shell stakeholders: B2B partners, coalitions, regulatory bodies, NGOs, academics, thought leaders & assorted stakeholder groups.