Emily Brizzi Email & Phone Number

Melbourne, Vic, Au

Taking on a secondment opportunity in the Public Affairs and Media branch to optimise branch operations, scope and implement process improvements, lead and manage the OCI Culture change project, and support the Team Leaders and Director to achieve branch goals and objectives.

Responsible for identifying, managing and implementing a range of projects and continuous improvement initiatives across the branch to enhance business processes and the customer experience.• Design, scope and implement high quality project plans by undertaking requirements gathering and analysis, ensuring projects are delivered on time, on budget and all stakeholders are consulted and informed. • Develop open channels of communication within the branch to drive depth of… Show more Responsible for identifying, managing and implementing a range of projects and continuous improvement initiatives across the branch to enhance business processes and the customer experience.• Design, scope and implement high quality project plans by undertaking requirements gathering and analysis, ensuring projects are delivered on time, on budget and all stakeholders are consulted and informed. • Develop open channels of communication within the branch to drive depth of understanding of our priorities and deliverables for our programs.• Using a range of improvement techniques assist the branch to identify problems, gaps and drive continuous improvement outcomes through data analysis and performance reporting. • Utilise a range of research methodologies, including surveys, desktop benchmarking, and focus groups to support the branch in the design, delivery and analysis of projects. Show less

Flemington, Victoria, Australia

Supporting the Senior Manager of Digital Development to implement the Club’s digital strategy across all digital assets and providing key support for the broader Digital team.Key accountabilities:• Undertake requirements gathering and data analysis to understand client needs to translate them into workable, usable designs ensuring all briefs, proposals and the final output delivers on client expectations.• Lead regular meetings with relevant VRC departments, capturing input from… Show more Supporting the Senior Manager of Digital Development to implement the Club’s digital strategy across all digital assets and providing key support for the broader Digital team.Key accountabilities:• Undertake requirements gathering and data analysis to understand client needs to translate them into workable, usable designs ensuring all briefs, proposals and the final output delivers on client expectations.• Lead regular meetings with relevant VRC departments, capturing input from colleagues across the Club to actively support cross-functional collaboration by fostering open communication.• Manage technical upgrades to the Flemington mobile app by briefing in work requests to our service provider and managing these medium to large scale requests through to completion within budget and agreed timeframes.• Contribute to the Club’s website development by building pages and modules with regard to user experience, sourcing imagery and artwork for the website and application, supporting day to day updates and maintenance and troubleshooting of issues in a timely manner. Show less

Flemington Racecourse

Working with the Head of Brand Marketing to implement a comprehensive strategy for segment-specific loyalty, communications and customer benefits programmes to maximise customer retention, activation and satisfaction.Some of my key accountabilities included:• Undertake detailed data analysis to gain a broader understanding of specific customer groups to create targeted marketing offers. • Engage customers with targeted/relevant campaigns by creating a communication strategy. Set… Show more Working with the Head of Brand Marketing to implement a comprehensive strategy for segment-specific loyalty, communications and customer benefits programmes to maximise customer retention, activation and satisfaction.Some of my key accountabilities included:• Undertake detailed data analysis to gain a broader understanding of specific customer groups to create targeted marketing offers. • Engage customers with targeted/relevant campaigns by creating a communication strategy. Set up and deliver the campaigns through relevant systems, following up with a detailed post implementation report.• Liaise with all internal stakeholders including operations, sponsorship, IT and legal to ensure processes are aligned with Club expectations and goals.• Project management of publications and print collateral for customers, including content creation and delivery, plus managing external stakeholder expectations and requirements.• Management of the loyalty program including: promotion management and execution, website updates, member events, system administration (including CRM and SmartButton), queries and activities as required. Show less

Providing a high quality of customer service, with a broad range of product knowledge, in this role I effectively communicated confidently and eloquently with customers to deliver tailored solutions to their needs. I consistently expanded and strengthened my knowledge of all technologies taking initiative to learn new concepts and actively worked towards goals and objectives in a team environment.

Melbourne, Australia

Bachelor Of Commerce (B.Com.), Business Information Systems, Ecommerce

Victorian Certificate Of Eduction

Activities and Societies: Economics, Business Management, National Politics, Debating, Netball Team