Emily Weller Email & Phone Number

Durham, North Carolina, United States

• Primary point of contact for all customer inquiries (Educators, Researchers, Parents, and Students)• Communicate and advocate customer needs to internal stakeholders• Manage all support functions relating to the Lexile & Quantile Hub and Educator Academy• Coordinate internal resources and stakeholders to resolve customer issues and needs• Manage day to day functions of professional development Educator Academy, including moderation of online Educator forum• Oversee the purchase order process for school districts including rostering.• Responsible for state level CEU/Professional Learning approval for professional development offerings• Analyze metrics, compile reports, and present findings to key stakeholders• Recommend/development tools and documentation to improve workflow efficiency• Develop and document operational processes• Manage and maintain Researcher Program

Durham, North Carolina, United States

• Primary point of contact for publisher clients and all account matters.• Build and maintain strong business relationships with executive level contacts• Follow client through lifecycle beginning with contract, onboarding, submission, and competition of measurement project• Evaluate customer needs for incoming work requests including cost estimates and turnaround times • Ensure the timely and successful delivery of services according to customer needs, contact requirements and strategic objectives• Identify and evaluate prospects for new, revenue-generating partners and expansion growth• Help drive deeper understanding, adoption, and use of our metrics• Oversee and manage strategic aspects of the measurement services department• Coordinate with sales team and provides lead generation and grow expansion opportunities.• Promote the value of Lexile/Quantile to new and existing publisher accounts through virtual and in person meetings and presentations• Collaborate and work closely with Sales, Marketing, Finance, Research and Product development.• Develop/recommend improvements to workflow efficiency and properly documents processes• Analyze metrics, compile reports, and communicate findings with key stakeholders• Attend key industry and tradeshow events• Serves as the primary point of contact for customer inquiries and follows them through to resolution

Durham, North Carolina, United States

• Responsible for developing, negotiating, and managing partnerships for license and measurement services• Manage day-to-day aspects of closing new sales, licenses, and renewals• Prepare proposals and contracts including: coordination with contracts, accounting and marketing• Identify and evaluate prospects and opportunities for new partners• Create and manage accounts, issue partner credentials, and conduct customer training for software licenses• Responsible for sales and licensing of two sales pipelines - IP measurement services and IP tools and databases• Revenue pipeline tracking and reporting to leadership team including: SVP of Strategic Partnerships, CEO, President, and COO • Attend key industry and tradeshow events, including international conferences

• Responsible for developing, negotiating and managing business partnerships• Assist with addressing partner needs, requests and inquiries• Manage account renewals, specifically related to product licensing• Oversee the status of proposals and contracts and acts as liaison between business development, R&D, accounting and contracts administration• Assist in and support all business development and strategic partnership efforts and activities• Oversee day-to-day department operations• Responsible for updating and maintaining accurate reporting of pipeline revenue• Report and analyze product usage• Assist with departmental research projects to gather information about existing and prospective partners, new markets, events, and trends

• Assess individual projects to determine scope and coordinate with team for resource allocation• Assure deadlines are met by collaborating with the publisher, staff and management• Maintain project scheduling based on incoming work, current load, and project progress• Manage several large accounts, timely responses to inquiries regarding services, pricing, processes and status• Manage internal research and measurement requests• Perform assigned Lexile text measurement functions, including: communication of available services, coordination of contract development, analysis and reporting, and database maintenance• Monitor the consistency and accuracy of Lexile measures• Work with accounting department to reconcile billing for department• Provide training and support to level 1 coordinators