Emily Weller Email & Phone Number

Durham, North Carolina, United States

• Primary point of contact for all customer inquiries (Educators, Researchers, Parents, and Students)
• Communicate and advocate customer needs to internal stakeholders
• Manage all support functions relating to the Lexile & Quantile Hub and Educator Academy
• Coordinate internal resources and stakeholders to resolve customer issues and needs
• Manage day to day functions of professional development Educator Academy, including moderation of online Educator forum
• Oversee the purchase order process for school districts including rostering.

Durham, North Carolina, United States

• Primary point of contact for publisher clients and all account matters.
• Build and maintain strong business relationships with executive level contacts
• Follow client through lifecycle beginning with contract, onboarding, submission, and competition of measurement project
• Evaluate customer needs for incoming work requests including cost estimates and turnaround times
• Ensure the timely and successful delivery of services according to customer needs, contact requirements and strategic objectives
• Identify and evaluate prospects for new, revenue-generating partners and expansion growth

Durham, North Carolina, United States

• Responsible for developing, negotiating, and managing partnerships for license and measurement services
• Manage day-to-day aspects of closing new sales, licenses, and renewals
• Prepare proposals and contracts including: coordination with contracts, accounting and marketing
• Identify and evaluate prospects and opportunities for new partners
• Create and manage accounts, issue partner credentials, and conduct customer training for software licenses
• Responsible for sales and licensing of two sales pipelines - IP measurement services and IP tools and databases

• Responsible for developing, negotiating and managing business partnerships
• Assist with addressing partner needs, requests and inquiries
• Manage account renewals, specifically related to product licensing
• Oversee the status of proposals and contracts and acts as liaison between business development, R&D, accounting and contracts administration
• Assist in and support all business development and strategic partnership efforts and activities
• Oversee day-to-day department operations

• Assess individual projects to determine scope and coordinate with team for resource allocation
• Assure deadlines are met by collaborating with the publisher, staff and management
• Maintain project scheduling based on incoming work, current load, and project progress
• Manage several large accounts, timely responses to inquiries regarding services, pricing, processes and status
• Manage internal research and measurement requests
• Perform assigned Lexile text measurement functions, including: communication of available services, coordination of contract development, analysis and reporting, and database maintenance