Emily Capone Email & Phone Number

Denver, CO, US

Cherry Hills Village, CO, US

Cherry Hills Village, CO, US

Toronto, Ontario, CA

Department head with a team comprised of a Guest Relations Supervisor and seven Concierges. Managed and enhanced the guest experience from pre-arrival to post-departure, overseeing all resort areas. Key areas of emphasis include special preferences, individual greeting, pre arrival room check, and all items related to delivering exceptional.

San Diego, CA, US

Reported to the Director of Strategic Sourcing in a new role custom created based on performance. New service innovation. Developed a new service, providing housing options and coordination. Implemented processes, procedures, databases, trainings, presentations, and communications.Detailed research, negotiation and coordination. Searched extensively for.

San Diego, CA, US

Oriented new and legacy travel nurses on contract, compliance, benefits, payroll, and housing prior to the start of each travel assignment.Provided services to over 500 clients. Managed inquiries, requests, expectations, and concerns while also serving as liaison to internal departments.

Expanded cultural awareness and enhanced global perspective through exploration of seven different countries in South East Asia including Indonesia, Singapore, Malaysia, Thailand, Cambodia, Vietnam, and Philippines.

Toronto, Ontario, CA

Managed a team of 135 employees, reporting to the Director of Housekeeping.Optimized the scheduling of 135 employees divided among different work groups.Created and launched the Star Housekeeper Competition. Offered quarterly incentives based on a points system for excellence in standards testing, attendance, productivity, and guest feedback.Technology.

Toronto, Ontario, CA

Managed a team of 10 employees, reporting to the Front Office Manager. 380 room property.Commitment to service. Created and launched a Guest Experience Management program. Success led to the creation of a new Guest Experience function for the property.Standardized operations. Improved consistency of standards testing and performance feedback given to Front.

Toronto, Ontario, CA

Hired right out of college, then promoted to Assistant Manager of a 434 room hotel. Assisted with the management of front desk receptionists, communications, concierge, and unionized guest services staff.Results focused. Supported team on exceeding upsell and perfect fill goals for hotel rooms and suites.Operations and staff oversight. Managed labor.

Toronto, Ontario, CA

Dekalb, IL, US

Resided on campus residence hall floor to maintain a clean, productive, and respectable community of 50 college student residents while overseeing floor condition and contents; report missing or damaged items, repairs, or concerns in public areas.Implemented strategies and conducted programs for residents to manage personal relationships, create an.

Las Vegas, Nevada, US

Aided in successfully launching a social media marketing campaign for the MGM Grand’s fine dining restaurants and lounges.Built clientele significantly by researching social media sites, interacting with site users, and demonstrating strategic promotions.Engaged in assigned projects and department meetings to improve understanding of large hotel operation.

Dekalb, IL, US

Responsible for selling, logging, inserting, billing, and production formalities for publication of newspaper advertising space.Promoted special sales programs on list of client accounts to ensure that advertising needs are being met effectively.Interacted daily and participated weekly in meetings with advertising manager, production staff, billing.

Northbrook, IL, US

Bethesda, MD, US

Chicago, US

US

Bachelor Of Science, Hospitality Administration

Semester At Sea Study Abroad Program, International