Emily Carroll Email & Phone Number

Dallas/Fort Worth Area

Created a Texas-based nonprofit 501(c)(3) designed to mentor underserved youth with a sports-related community engagement model. • Program oversight of day-to-day program operations including special events, marketing and public-relations, program development, budgeting and financial management, fundraising and serve as liaison to the board of directors. • Ensure organizational compliance with all state and federal nonprofit 501(c)(3) regulatory requirements.• Successfully coordinated fundraising event with 264 youth baseball teams (coaches, parents, players); obtained sponsorship from multiple organizations including two Fortune 500 companies.• Developed and implemented scholarship program for youth athletes; managed application process to ensure approved applicants qualified for financial assistance based on the program criteria.

Plano, Texas

Mortgage Default Servicing Program Manager responsible for the oversight of FHA, VA and USDA Government program performance. Actively managed risk in accordance with the risk framework; identified and escalated risks promptly. Utilized ad-hoc analysis and metrics to identify operational gaps and performance improvement opportunities.• Worked closely with Corporate Compliance, Risk and Legal to ensure the Government Servicing Division was compliant with overarching Federal, State, Investor and Regulatory guidelines. Identified process gaps, communicated needs analysis and worked with all impacted business units, including executive management, to ensure alignment. • Government SME on multiple initiatives including the analysis and implementation of updated FHA, VA and USDA loss mitigation and servicing guides published in 2015.• Coached operational teams through end-to-end problem-solving processes and developed high-impact solutions to their most challenging strategic and operational issues; including Customer Service, Collections, Case Management, Short-Sale, Deed-in-Lieu, Pre-Foreclosure, Foreclosure, Credit, Escrow, Payment Processing, BK, Service Transfer and REO.

Dallas/Fort Worth Area

Hired as a consultant to analyze practice (4 practice locations and a surgery center), identify gaps and provide assessment and recommendations for overall practice health/improvement. Contract position moved to permanent.• Identified problems within practice and worked closely with physicians andclinic managers to develop and implement solutions to regain currentreferring physicians’ confidence.• Increased patient referrals by 125% during the first 12 months, whilesimultaneously increasing positive reviews from both patients and referringphysicians.• Developed, implemented and co-facilitated bi-monthly pain managementconferences to educate physicians and their staff on current painmanagement treatment options.• Partnered with clinic managers to streamline new hire training and refreshertraining at all practice locations.• Regulated expenditures, structured budget and reconciled P&L to meetorganization objectives.

Dallas/Fort Worth Area

Managed team of 21+ processors responsible for processing, underwriting, closing,funding and post-closing activities for all residential mortgage conventionalrefinances generated in Texas. Managed pipeline of up to 510 loans, $54.6 millionper month.• Ranked #1 in company-wide loan compliance at branch level in 2002 out of~250 locations; Ranked in top 5 in 2003 and 2004.• Ranked in top 1% of processing teams in 2002 for loan quality & quantity.• Performed monthly Compliance Quality Control (QC) file audits at all phasesof the refinance process based on internal policies and investor requirements. Identified areas of risk and potential fraud during internal audits; Escalated findings to leadership and utilized as coaching opportunities when applicable.• Created and implemented process that improved end-to-end processing by 3days, decreased underwriting decisions per loan by 50% and decreased postclosingdelays/errors by 25%.• Selected by leadership out of ~250 locations to lead one of seven ‘BorrowerBenefit’ Pilot Programs. Presented results at national meeting of 1,500 loanprocessors.• Interviewed, hired and trained new and tenured loan processors.• Created and presented training material including job aids, procedures and FAQs.• Consistently invited by LOB leadership to present processing/underwritingguidelines at both area and regional sales events.