Emily Doyle Email & Phone Number

• Supported the work plan and projects related to the UHN People Strategy (2019 - 2023)• Developed a training program for senior leadership and HR staff on Microsoft Teams • Supported the Learning Management System (MyLearning), including liaising with educators, troubleshooting issues, course management, and account support • Created and designed a guide for better one-on-one meetings for managers and supervisors • Assisted with two Lean Rapid Improvement Events (RIE), where work processes and policies were updated• Conducted panel interviews for incoming UHN internship program and provided advice to management

Toronto, Canada Area

• Responsible for managing four program areas and their works plans; diversity and inclusion, Indigenous communities and reconciliation, seniors, and youth engagement • Acted as staff liaison for two committees of the board and was responsible for managing the work plan, planning meetings, and co-ordinating reports and other documents • Supervised subject matter experts engaged in special projects; this included developing RFP’s and leading the selection process• Prepared, coordinated, and delivered workshops on topics related to diversity and inclusion, Universal Design and Duty to Accommodate, youth engagement, and housing co-operatives

Toronto, Canada Area

• Acted as a first point of contact for a high-volume customer service help desk• Reviewed client appeals and made informed decisions in coordination with company policy and procedures• Provided high quality customer support for a wide range of issues including technical, site maintenance and fraudulent activity• Carried out administrative duties including data entry, maintaining, and updating database• Delivered training for new customer service support staff

Toronto, Canada Area

• Provided counselling, crisis intervention and emotional support to a diverse clientele, including those facing homelessness, substance use, emotional and mental health issues• Performed intake and discharge duties; provided referrals and accommodation arrangements when needed • Networked with other community organizations as needed and maintained current knowledge of community services, resources, programs, procedures and issues affecting client population• Provided support to trainees, co-op, and field placement students• Compiled data and prepared statistical reports

Toronto, Canada Area

• Offered day activity programs to adults who have a developmental disability, which included Autism Spectrum Disorders, and people with mobility challenges, medical needs, emotional challenges and behavioural issues • Liaised with Ontario Disability Support Program staff to discuss client's eligibility when required• Updated, revised, and prioritized service plans in conjunction with clients changing needs• Ensured that participants had stimulating outings and activities that fostered positive social interaction and community inclusion• Provided one-on-one job coaching support during volunteer and job placements

• Conducted interviews with clients by phone/in person including client homes • Collected, documented and evaluated information to determine client’s eligibility for supports• Identified and evaluated client needs to develop service plans • Updates, revises and prioritizes service plans in conjunction with clients’ needs

Human Resources Management (Postgraduate), Human Resources Management/Personnel Administration, General

Bachelor Of Social Work