Emily Fortner

Emily Fortner Email and Phone Number

Director, Global Head of Social and Content @ X
New York, NY, US
Emily Fortner's Location
United States, United States
Emily Fortner's Contact Details

Emily Fortner work email

Emily Fortner personal email

Emily Fortner phone numbers

About Emily Fortner

Emily Fortner is a Director, Global Head of Social and Content at X. She possess expertise in social media marketing, email marketing, copywriting, public relations, social media and 16 more skills. She is proficient in French. Colleagues describe her as "Emily is a results-driven and strategy-focused employee. We worked together at Youth Digital in the Marketing Team for some months. Not only was Emily always a go-getter, but she was a true team player and always had constructive and helpful feedback for me when I asked. Emily contributed to the company's growing popularity with her thorough marketing knowledge. She is an extremely hard worker and is very passionate about her work. I would absolutely recommend Emily as a top-notch professional.", "I have come across very few co-workers and supervisors that are able to do their job with as much diligence and sharpness as Emily. She has a remarkable talent for solving problems with both speed and attention to quality. Her ease of writing clear and engaging copy makes her a natural marketer, and her willingness to complete any assignment regardless of scope or difficulty proves she is a versatile must-have for any company or organization. Her quick-mindedness and ability to respond to any situation efficiently and professionally is something I am consistently impressed by, and I am certain that she will be a tremendous asset to any team.", and "Emily was a great manager to have while I was an intern at Shoeboxed. I learned the strategy and flow of marketing at a startup company from working with her. Emily is diligent and detail oriented. She wears many hats and I had the opportunity to work on a wide range of projects with her. I had the opportunity to have an impact on the marketing efforts that I would not have had at a larger, less personal company. I could not ask for a better internship experience with a more helpful mentor. My internship led to a lasting relationship with Emily and she has been a great resource in my career after Shoeboxed."

Emily Fortner's Current Company Details
X
Director, Global Head of Social and Content
New York, NY, US
Website:
x.com
Employees:
71
Emily Fortner Work Experience Details
  • X
    Director, Global Head Of Social And Content
    X
    New York, Ny, Us
  • X
    Director, Global Head Of Social & Content Strategy
    X Oct 2024 - Present
  • X
    Head Of Social
    X Jul 2023 - Oct 2024
  • Whether Labs
    Co-Founder
    Whether Labs Jun 2017 - Present
  • Twitter
    Content Strategy & Communications
    Twitter Dec 2019 - Jul 2023
    San Francisco, Ca, Us
  • Goodreads
    Manager, Community & Influencer Engagement
    Goodreads Jan 2017 - Nov 2019
    San Francisco, Ca, Us
    Scaled and managed a global team supporting the world’s largest community of readers on Goodreads, an Amazon company. Led strategy and execution for community engagement, help content, and social customer support. Launched customer self-service help platform that reduced customer contacts and department costs. Built relationships with top book reviewers and influencers; served as VoC for high-value member groups to influence product development.
  • Bandwidth Inc.
    Manager, Community & Customer Communications
    Bandwidth Inc. 2016 - 2016
    Raleigh, Nc, Us
    Managed a multi-functional team responsible for social support, customer self-service, knowledge, and escalations for Bandwidth subsidiary Republic Wireless. Determined and executed the strategy for the company's online member community, help desk, and social support channels, including leading initiatives to increase the value of our peer-to-peer support platform​ and testing new tactics to boost user engagement. Acted as voice of the customer to product, operations, and marketing teams. Republic Wireless was acquired by DISH in 2021.
  • Shoeboxed
    Director, Community
    Shoeboxed 2013 - 2015
    Durham, North Carolina, Us
    Managed an agile team comprising community, marketing, and customer support to achieve business goals including customer acquisition, retention, and satisfaction. Shoeboxed was acquired by Earth Class Mail in 2018.
  • Shoeboxed
    Head Of Customer Experience
    Shoeboxed 2011 - 2013
    Durham, North Carolina, Us
    Led customer support strategy and operations for a venture-backed SaaS startup used by more than 1 million individuals and small businesses in over 100 countries. Joined as one of the first 15 employees on a team that expanded to over 60 people across 3 continents. Independently built out customer support processes and team, as well implemented new help desk and live chat software to reduce customer contacts and support costs.
  • Search Discovery
    Associate
    Search Discovery 2011 - 2011
    Atlanta, Ga, Us

Emily Fortner Skills

Social Media Marketing Email Marketing Copywriting Public Relations Social Media Customer Service Marketing Blogging Online Marketing Customer Advocacy Content Development Ap Style Copy Editing Management Community Strategy Customer Escalation Management Analytics Community Engagement Community Management Social Support Customer Satisfaction

Emily Fortner Education Details

  • Unc Kenan-Flagler Business School
    Unc Kenan-Flagler Business School
    Marketing And Entrepreneurship
  • University Of North Carolina At Chapel Hill
    University Of North Carolina At Chapel Hill
    Public Relations
  • Aalto University
    Aalto University
    Innovation And Entrepreneurship
  • Ucla Anderson School Of Management
    Ucla Anderson School Of Management
    Twitter Welead: Women In Leadership Program

Frequently Asked Questions about Emily Fortner

What company does Emily Fortner work for?

Emily Fortner works for X

What is Emily Fortner's role at the current company?

Emily Fortner's current role is Director, Global Head of Social and Content.

What is Emily Fortner's email address?

Emily Fortner's email address is ef****@****ter.com

What is Emily Fortner's direct phone number?

Emily Fortner's direct phone number is +133650*****

What schools did Emily Fortner attend?

Emily Fortner attended Unc Kenan-Flagler Business School, University Of North Carolina At Chapel Hill, Aalto University, Ucla Anderson School Of Management.

What are some of Emily Fortner's interests?

Emily Fortner has interest in Phi Sigma Pi, Youtube, Startup Advice And Strategy, Foursquare, Facebook (Company), Google, Facebook, Public Relations (Pr), Twitter Clients And Apps, Marketing.

What skills is Emily Fortner known for?

Emily Fortner has skills like Social Media Marketing, Email Marketing, Copywriting, Public Relations, Social Media, Customer Service, Marketing, Blogging, Online Marketing, Customer Advocacy, Content Development, Ap Style.

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