Emily Phan Chau Email and Phone Number

-Provided exceptional support to ophthalmologists in conducting eye exams, assisting with diagnostic tests, and educating patients about procedures and treatments.-Operated advanced ophthalmic equipment , including autorefractors and tonometers, ensuring accurate measurements for patient assessments.-Managed appointment scheduling, maintained patient records, and processed insurance claims, contributing to a smooth workflow within the practice.-Worked closely with the technician team to ensure high standards of patient care and efficient clinic operations.

-Managed recruitment team and educated and mentored new advisors. -Generated comprehensive financial reports using ADP's reporting capabilities, providing real-time insights to support strategic decision-making processes with the financial team. -Enhanced data accuracy and integrity by leveraging ADP's integration capabilities, seamlessly connecting payroll data with the existing accounting software.-Proactively kept abreast of changes in tax regulations and compliance requirements through ADP's automated updates, mitigating compliance risks and ensuring adherence to industry standards.-Worked with recruiting teams and human resources representatives to accomplish hiring students’ objectives.-Provided comprehensive administrative support to the management team.-Managed and maintained office supplies, ensuring optimal inventory levels.-Scheduled and coordinated meetings, conferences, and travel arrangements.-Prepared and edited correspondence, reports, and presentations.-Processed incoming and outgoing mail; distributed correspondence to appropriate departments.-Maintained and organized electronic and physical filing systems.-Assisted in data entry tasks, ensuring accuracy and completeness.-Answered phone calls and directed inquiries to the appropriate personnel.

planned through weekly interviews between management. Creating social media content to upload weekly on the City of Seattle pages. Communicating with more than 200 employees through weekly newsletters in regards to their current benefits.Implemented structured task lists and to-do items in OneNote, contributing to efficient task management and project delivery. Successfully implemented SharePoint solutions, resulting in a 20% improvement in team collaboration and document management efficiency. Optimize landing pages, websites and content pages.Plan and supervise the implementation of email marketing campaigns, advertising on Facebook and Youtube.Set KPIs for all marketing activities.Write monthly, quarterly, and annual reports and present campaign results to the Marketing DirectorRecruit, train and supervise Marketing staff; ensure employees are productive.Make weekly, monthly, and yearly revenue reports.

● Shadow and assisted the HR team in various tasks including recruitment, onboarding, and employee relations.● Participating in candidate search, screening resumes and coordinating weekly and preparing interviews formeetings.● Manage employee databases of I-9 employees, ensure the accuracy and confidentiality of sensitive information according to the regulations of the city.● Contributing to the development of HR policies and procedures, researching methods of employeecompensation in a timely manner and being able to conduct online audits, not through other staff.● Provide feedback on the rehabilitation process of employees who need leave, vacation, retirement, and benefits.● Assisted in organizing and conducting employee training sessions on diversity and inclusion.● Collaborated with the payroll department to verify accuracy of employee timesheets and resolve discrepancies.● Supported HR team in resolving employee inquiries and concerns, fostering positive workplace relationships.● Gained practical experience with HRIS software and tools, improving data management efficiency.● Provided detailed information within tickets to facilitate swift resolution on the ticketing systems (such as EV5 & NeoGov).● Utilized OneNote's collaboration features to facilitate real-time collaboration during meetings, ensuring accurate and up-to-date information.● Implemented automated features within ADP, ensuring precise and timely payroll transactions, fostering employee satisfaction, and compliance with regulatory standards.● Using ADP and NeoGov to manage the finances of 2000 official employees, 842 temporary employees for payroll and timesheets.

Over the past five years, I have honed my HR skills as a Human Resources Field atSeattle Public Utilities. My responsibilities included shadowing and assisting the HRteam in various tasks, such as recruitment, onboarding, and employee relations. Imanaged databases of over 1,433 employees, ensuring the accuracy andconfidentiality of sensitive information in compliance with city regulations. I activelycontributed to the development of HR policies and procedures, conducted employeetraining sessions on diversity and inclusion, and collaborated with other departmentsto resolve employee inquiries and concerns.

-Reviewed all candidate documentation, including identification, references, and background checks in alignment with hiring protocol. -Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines. -Helped with employee unemployment and I-9 forms to support compliance procedures.-Developed goals and improvement plans for the Youth Development Recruitment project objectives.-Assisted with the new hire orientation preparation, scheduling, and administration, and learned to juggle multiple projects simultaneously in a fast-paced environment. -Using Workday to create key roles and job descriptions for hiring time and optimize resource allocation and financial processes. -Received recognition from senior management for successfully implementing Workday software, improving financial workflows, and ensuring compliance with industry standards.-PROJECTS: Youth Development Recruitment — Assisted with developing goals and improvement plans for each objective. Assisted with new hire orientation preparation, scheduling, and administration. Worked on multiple projects simultaneously in a fast-paced environment.