🤖 Emily Thomas 🤖 Email & Phone Number

Atlanta, Ga, Us

Dallas, Tx, Us

Create quality test plans and execute them using scripts, automation, and manual testingAdvise our client on quality best practices, including JIRA processes, release timing, pilot tests, and guiding quality analysts for regression and feature testingBuild a Python based automation framework using Appium and pytest in order to streamline the testing process for an iOS and Android point-of-sale application, enabling quality analysts to write their own tests inside of the framework, as well as writing a comprehensive Readme document to guide users approaching the repository on how to use the frameworkGuide our client’s application quality process from project inception in April 2022 to pilot production release in April 2023, and continuing that guidance as the application onboarded more users through present. Use the client’s Github organization to store the automation framework, comment on and blame problem lines of code in the app, and track changes via branch methodologyAdvise developers on quality best practices that empowered quality team members to quickly and effectively automate testing on our iOS and Android point-of-sale appsAssist in resume review, code test review, and interviews for quality hires for Stellar ElementsParticipate in regular quality events to share best practices with quality teammates of Stellar Elements/Big Nerd RanchMentor quality analysts in automation tools to help them grow into quality engineer and SDET roles

Atlanta, Georgia, Us

Create quality test plans and execute them using scripts, automation, and manual testingAdvise our client on quality best practices, including JIRA processes, release timing, pilot tests, and guiding quality analysts for regression and feature testingBuild a Python based automation framework using Appium and pytest in order to streamline the testing process for an iOS and Android point-of-sale application, enabling quality analysts to write their own tests inside of the framework, as well as writing a comprehensive Readme document to guide users approaching the repository on how to use the frameworkGuide our client’s application quality process from project inception in April 2022 to pilot production release in April 2023, and continuing that guidance as the application onboarded more users through present. Use the client’s Github organization to store the automation framework, comment on and blame problem lines of code in the app, and track changes via branch methodologyAdvise developers on quality best practices that empowered quality team members to quickly and effectively automate testing on our iOS and Android point-of-sale appsAssist in resume review, code test review, and interviews for quality hires for Stellar ElementsParticipate in regular quality events to share best practices with quality teammates of Stellar Elements/Big Nerd RanchMentor quality analysts in automation tools to help them grow into quality engineer and SDET roles

Coordinate with the event owners to provide a seamless experience for attendees to purchase, pick up, and transfer badgesPresent proposals and budget requests for my departmentTransitioned from an internally managed, largely manual registration system to a third party convention management system that gave us greater flexibility for communication with attendees, better purchase tracking, and easier volunteer management utilitiesManage a team of 20-30 volunteers, including training volunteers to handle sales of attendance for the conventionManage department policy around badge sales, provide marketing proposals, and communicate changes via our social media pages and email blastsCoordinate with other departments to ensure their volunteers and staff are able to move freely in the correct spaces inside the conventionAdapted registration processes in 2020 to adapt to COVID-19 pandemic changes around transferring attendee information forward as a result of postponing the convention for safety

As the assistant director of registration for a convention held by Herding Cats, LLC, ICoordinate with the Director of Registration to assist attendees in managing their badges and tickets for entry into the conventionManage a team of 20-30 volunteers for greeting and checking in attendees in convention spaceRespond effectively and appropriately throughout the year as people sent questions about attendance to a department emailManage active registrations in our registration portal

Holmdel, New Jersey, Us

Create quality test plans and execute them using scripts, automation, and manual testingWrite scripts and build automation using Concourse CI, Python, Jenkins, Kafka, MongoDB, and PostmanDocument test cases, bugs, and issues in JIRA, and work with developers to move them to resolution2017-2019, worked on SIP phone PBX and proxy applications using OpenSIPs, sipp, psip, and Wireshark as we migrated the PBX from a physical DC to the cloud2019-present, SME on 6 different AWS-hosted microservices in Docker containers in Kubernetes clusters which handled billing, rating, and data retention of records related to API traffic and VoIP callsReleased applications that contributed to increased revenue in one line of business by 50% from 2019 to 2020 and 35% from 2020 to 2021Transitioned to a 100% remote work environment during 2020 while maintaining a release schedule that deployed up to 4 times a weekStore scripts and automation in GitHub and use development git flow to manage changes to test toolsAssisted in interviews to grow our QA and development teamsWorked as a mentor to coworkers seeking career growth and assisted them in building skills and developing their resumes to pursue their goals

Holmdel, New Jersey, Us

Moving from our Major Accounts team into our newly created Operations team, I• Worked to coordinate engineering teams in providing resolution for outstanding issues• Performed tier 1 application support, including basic CentOS server administration, log analysis, and Puppet deployments• Collected and documented data in Atlassian JIRA for customer-impacting incidents, coordinating with support teams to expedite and communicate resolution• Coordinated with our carrier relations teams to communicate outstanding issues related to vendor supplied products• Worked in Atlassian Confluence to improve documentation of our application, including troubleshooting and resolution steps for basic issues• Provided reports tracking the productivity of our team, including tracking our average first response and resolution times.

Holmdel, New Jersey, Us

Following my promotion from Technical Support to the Major Accounts team, I• Worked with our premier and partner customers to troubleshoot and maintain larger accounts• Created, distributed, and updated a configuration document for Polycom phones, including developing a Call Queue login/logout soft key paradigm that has been used for customers with call centers, as well as a Call Park soft key for customers desiring this utility• Worked to onboard customers who qualify for our Open Install program, guiding them through troubleshooting, configuration, and system setup, paired with an account management specialist.• Worked with several VIP and major account escalations to resolve issues that required further investigation • Maintained top call and email outreach statistics within the department.• Worked in the Atlassian JIRA system to document and report bugs found in our system and troubleshooting and testing protocols taken.• Received presales calls from sales teams regarding technical questions on local network infrastructure and equipment compatibility

Holmdel, New Jersey, Us

Starting at Vocalocity and continuing through its acquisition by Vonage, as a Technical Support Specialist, I• Assist customers with the configuration of networks from home routers all the way through enterprise-class Sonicwalls, Zywalls, and other brand routers, optimizing them for use with our SIP-based voiceover telephony platform. • Play an integral role in our department's reporting team, producing charts and spreadsheets that analyzed queue data (call volume, SLA delivery, etc.) using call logs exported from our system and internal, Excel-based databases that I develop. • Work with other departments internally, using our online portal, to design and deliver a hosted VoIP Telephony system that suits the needs of our customers.

Alpharetta, Ga, Us

At BRiCK House, I am responsible for finding and engaging diverse technical talent using Bullhorn's MaxHire software, Dice, LinkedIn, and Monster. • Using utilities like Maxhire in combination with job boards and social media, I strive to find the right candidates for companies, not just to fill seats.

• Responsible for resume database searching, including Monster, LinkedIn, Career Builder, Dice, etc• Works in conjunction with clients such as ADT and Yahoo to place potential employees into open positions• Fitting the needs of candidates to the needs of our clients such as ADT, MetLife, Yahoo, etc.• Trained by industry leader Glen Cathey• Key offerings include Blended Workforce Solutions, Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Contingent Workforce Services (CWS)• Extensive knowledge and practice of the Agile Sourcing Methodology and Sourcing Maturity Model, as well as use with Taleo, Bullhorn, Avature, Sharepoint, etc

• Maintain and deploy images using Windows 2003 Server and Symantec Ghost or Mac OS X Lion server, Apple Remote Desktop, and DeployStudio/Casper• Maintained, managed, and imaged 1,200 iMacs with OS X Snow Leopard 10.6.8, 500 iPads with iOS 4 and up• Built packages using Symantec Ghost AI Snapshot and AI Builder, Casper, and Iceberg, which were later deployed using either Symantec Ghost or Apple Remote Desktop• Maintained, managed, and imaged 700 Dell Windows nodes running XP/7• Exchanged and upgraded computer hardware on a regular basis• Answered phone calls regarding technical difficulties with computers or mobile devices• Provided helpdesk and deskside support and troubleshooting for the Dean’s Office and the College of Arts & Sciences of the University of Alabama• Maintained and managed 500 profiled iPad 1s and 2s using Casper MDM and Apple Configurator

• Provide regular testing and troubleshooting support for o 700 Windows XP/Windows 7 multimedia and computer lab PCs o 500 iMacs running OS X Snow Leopard 10.6.8• Provided helpdesk troubleshooting for faculty experiencing technical difficulties• Performed troubleshooting tasks on multimedia PCs, including A/V troubleshooting with Extron and Crestron interfaces and projectors• Submitted regular reports to my superiors regarding the status of technology throughout the College of Arts & Sciences

Baldwyn, Ms, Us

• Ensured quality interaction with customers• Assisted in creative endeavors• Performed cashier duties, including discounts and returns• Assisted management in setting plan-o-grams and sales

Foreign Language And Literature, Latin

Vocational Certificate, Apparel Design

Education record