I have been designing in-person and digital experiences for a more than decade, applying research insights to product and service service challenges though a strategic, systems-oriented lens.Clients range from asset managers to restaurant chains to community development coalitions to global cosmetic brands. I returned in 2019 from a year in Uganda, East Africa, consulting for social impact organizations. I also coordinated a weekly pop-up food pantry with a reentry group in Southwest Philadelphia from March-December 2020. My role focused on forging partnerships with nearly a dozen animal welfare groups and retailers to circulate pet supplies and resources to vulnerable pet owners.As a former writer and editor, my written work has appeared in the Philadelphia Inquirer, Philadelphia Magazine and the Washington Post.I’m also a PA-certified Master Gardener through Penn State University as of 2022.http://www.emcallaghan.com/
Vanguard
View- Website:
- vanguard.com
- Employees:
- 25515
- Company email:
- privacy@vanguard.com
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Ux And Cx StrategistVanguardPhiladelphia, Pa, Us -
Ux/Cx StrategistVanguard Dec 2020 - PresentValley Forge, Pa, Us -
Research / Strategy / Design ConsultantFreelance Apr 2017 - PresentI support organizations in designing new products / services / experiences based on end user needs.My favorite research tools:-service safaris-field studies-video ethnography-focus groups-diary studies-surveys-co-creation workshops-in-depth interviews (IDIs)-card sorting
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Strategy / Product OwnerCode For Philly Jul 2020 - Apr 2021Philadelphia, Pa, Us -
Research & Insights LeadMighty Ally Aug 2018 - Dec 2019Nashville, Tn, UsLed market analysis and SWOT analysis workstreams to generate brand- and program-focused insights & opportunity spaces for global nonprofits & social impact organizations. Clients include: Global clean water access provider; Agricultural asset financing organization; Pan-African criminal justice reform project. -
Cx/Service Design LeadCrossbeat Jan 2018 - Oct 2019New York, UsLed qualitative research scope & design sprint for winery looking to instill higher-touchpoint service delivery on-site and via CRM. I created CX journey maps and service blueprints, and co-led a co-creation design workshop. -
Brand StrategistFinch Brands Jul 2019 - Sep 2019Philadelphia, Pa, Us -
Content StrategistMilk Dec 2018 - Feb 2019Los Angeles, Ca, UsSupported Fortune 500 divisional CMO's post-acquisition communications plan and employee engagement strategy. -
Innovation ConsultantFahrenheit 212 Apr 2017 - Aug 2017New York, Ny, UsServed as user-focused project lead. Projects ranged from disruptive cruise ship experience design and reimagining fragrance retail strategies in food/drug/mass. -
Lead StrategistSynergy Restaurant Consultants Aug 2013 - Apr 2017Newport Beach, Ca, UsI led concept development/business design workphases with cross-functional teams to launch and evolve hospitality brands. Scopes of work were systems-based, combining brand positioning, service design, market research, financial modeling and environmental design direction while minding operational constraints. Clients include: Food Network, Boar's Head, Firehouse Subs, California Pizza Kitchen, Provision Kitchen. -
Marketing & Communications ManagerSynergy Restaurant Consultants Apr 2013 - Jan 2016Newport Beach, Ca, UsJoined firm to modernize the 25-year-old company across brand, website, marketing collateral and service offerings. Took on consulting projects after 6 months and managed both workloads. -
Editor/CopywriterUniversum Apr 2011 - Apr 2012Stockholm, SeI interviewed hundreds of leaders across industries for the Swedish employer branding firm's line of career-advice books and magazines. -
Managing EditorDrexel University Center For Food & Hospitality Management Dec 2009 - Apr 2011Philadelphia, Pa, UsI conceptualized and launched a start-up food and beverage website for urban foodies, managing university-approved budget, stakeholder relationships and team of 8.
Emily Callaghan Education Details
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Drexel University - Pennoni Honors CollegeInternational Area Studies -
UclaMarketing // Interior Architecture -
Young Involved Philly (Yip)Nonprofit Leaders Board Prep Program
Frequently Asked Questions about Emily Callaghan
What company does Emily Callaghan work for?
Emily Callaghan works for Vanguard
What is Emily Callaghan's role at the current company?
Emily Callaghan's current role is UX and CX Strategist.
What schools did Emily Callaghan attend?
Emily Callaghan attended Drexel University - Pennoni Honors College, Ucla, Young Involved Philly (Yip).
Who are Emily Callaghan's colleagues?
Emily Callaghan's colleagues are Sim Singh, Cfa, Samantha Greco, Jonathan Propst, Lee Triplicata, Myocean Green, Tyler Schmidt, Hector Salcido-Torres.
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