Emily Callaghan

Emily Callaghan Email and Phone Number

UX and CX Strategist @ Vanguard
Philadelphia, PA, US
Emily Callaghan's Location
Philadelphia, Pennsylvania, United States, United States
About Emily Callaghan

I have been designing in-person and digital experiences for a more than decade, applying research insights to product and service service challenges though a strategic, systems-oriented lens.Clients range from asset managers to restaurant chains to community development coalitions to global cosmetic brands. I returned in 2019 from a year in Uganda, East Africa, consulting for social impact organizations. I also coordinated a weekly pop-up food pantry with a reentry group in Southwest Philadelphia from March-December 2020. My role focused on forging partnerships with nearly a dozen animal welfare groups and retailers to circulate pet supplies and resources to vulnerable pet owners.As a former writer and editor, my written work has appeared in the Philadelphia Inquirer, Philadelphia Magazine and the Washington Post.I’m also a PA-certified Master Gardener through Penn State University as of 2022.http://www.emcallaghan.com/

Emily Callaghan's Current Company Details
Vanguard

Vanguard

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UX and CX Strategist
Philadelphia, PA, US
Website:
vanguard.com
Employees:
25515
Company email:
privacy@vanguard.com
Emily Callaghan Work Experience Details
  • Vanguard
    Ux And Cx Strategist
    Vanguard
    Philadelphia, Pa, Us
  • Vanguard
    Ux/Cx Strategist
    Vanguard Dec 2020 - Present
    Valley Forge, Pa, Us
  • Freelance
    Research / Strategy / Design Consultant
    Freelance Apr 2017 - Present
    I support organizations in designing new products / services / experiences based on end user needs.My favorite research tools:-service safaris-field studies-video ethnography-focus groups-diary studies-surveys-co-creation workshops-in-depth interviews (IDIs)-card sorting
  • Code For Philly
    Strategy / Product Owner
    Code For Philly Jul 2020 - Apr 2021
    Philadelphia, Pa, Us
  • Mighty Ally
    Research & Insights Lead
    Mighty Ally Aug 2018 - Dec 2019
    Nashville, Tn, Us
    Led market analysis and SWOT analysis workstreams to generate brand- and program-focused insights & opportunity spaces for global nonprofits & social impact organizations. Clients include: Global clean water access provider; Agricultural asset financing organization; Pan-African criminal justice reform project.
  • Crossbeat
    Cx/Service Design Lead
    Crossbeat Jan 2018 - Oct 2019
    New York, Us
    Led qualitative research scope & design sprint for winery looking to instill higher-touchpoint service delivery on-site and via CRM. I created CX journey maps and service blueprints, and co-led a co-creation design workshop.
  • Finch Brands
    Brand Strategist
    Finch Brands Jul 2019 - Sep 2019
    Philadelphia, Pa, Us
  • Milk
    Content Strategist
    Milk Dec 2018 - Feb 2019
    Los Angeles, Ca, Us
    Supported Fortune 500 divisional CMO's post-acquisition communications plan and employee engagement strategy.
  • Fahrenheit 212
    Innovation Consultant
    Fahrenheit 212 Apr 2017 - Aug 2017
    New York, Ny, Us
    Served as user-focused project lead. Projects ranged from disruptive cruise ship experience design and reimagining fragrance retail strategies in food/drug/mass.
  • Synergy Restaurant Consultants
    Lead Strategist
    Synergy Restaurant Consultants Aug 2013 - Apr 2017
    Newport Beach, Ca, Us
    I led concept development/business design workphases with cross-functional teams to launch and evolve hospitality brands. Scopes of work were systems-based, combining brand positioning, service design, market research, financial modeling and environmental design direction while minding operational constraints. Clients include: Food Network, Boar's Head, Firehouse Subs, California Pizza Kitchen, Provision Kitchen.
  • Synergy Restaurant Consultants
    Marketing & Communications Manager
    Synergy Restaurant Consultants Apr 2013 - Jan 2016
    Newport Beach, Ca, Us
    Joined firm to modernize the 25-year-old company across brand, website, marketing collateral and service offerings. Took on consulting projects after 6 months and managed both workloads.
  • Universum
    Editor/Copywriter
    Universum Apr 2011 - Apr 2012
    Stockholm, Se
    I interviewed hundreds of leaders across industries for the Swedish employer branding firm's line of career-advice books and magazines.
  • Drexel University Center For Food & Hospitality Management
    Managing Editor
    Drexel University Center For Food & Hospitality Management Dec 2009 - Apr 2011
    Philadelphia, Pa, Us
    I conceptualized and launched a start-up food and beverage website for urban foodies, managing university-approved budget, stakeholder relationships and team of 8.

Emily Callaghan Education Details

  • Drexel University - Pennoni Honors College
    Drexel University - Pennoni Honors College
    International Area Studies
  • Ucla
    Ucla
    Marketing // Interior Architecture
  • Young Involved Philly (Yip)
    Young Involved Philly (Yip)
    Nonprofit Leaders Board Prep Program

Frequently Asked Questions about Emily Callaghan

What company does Emily Callaghan work for?

Emily Callaghan works for Vanguard

What is Emily Callaghan's role at the current company?

Emily Callaghan's current role is UX and CX Strategist.

What schools did Emily Callaghan attend?

Emily Callaghan attended Drexel University - Pennoni Honors College, Ucla, Young Involved Philly (Yip).

Who are Emily Callaghan's colleagues?

Emily Callaghan's colleagues are Sim Singh, Cfa, Samantha Greco, Jonathan Propst, Lee Triplicata, Myocean Green, Tyler Schmidt, Hector Salcido-Torres.

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