Emily Collins Email & Phone Number

Oldbury, England, United Kingdom

Birmingham, United Kingdom

To manage the throughput of work to ensure that complaint cases are completed in a timely manner and to fulfil the responsibilities of the business for delivery of customer outcomes. The uploading of complaint records onto the complaints database and other supporting work allocation spreadsheets or databases. Ensuring all work is allocated to the correct team or individual and to ensure that any priority work is handed off so that it can be completed within the agreed regulatory and service level requirements. To assist with data cleansing and manage complaint exceptions within the team to ensure these are updated in a timely manner to allow for accurate and efficient reporting. To analyse and report key trends and issues with regards to complaint escalation, and providing informal feedback to Operational colleagues and management as required. To manage the team mailboxes. To log all new supplier complaints onto the complaints database. To assist with the production of summary resolution correspondence and 5 day acknowledgment letters. To provide support and assistance where necessary to other members of the department and Operational areas, thereby contributing to a highly motivated, enthusiastic and efficient team ethos.

To be a point of contact for the coordination of the non-academic student engagement for students that are residing within the University accommodation. Responsible for ensuring that students settle into their new environment and have a happy and fulfilling experience of accommodation. To organise a proactive social and pastoral programme of activities throughout the residential year, which takes into account the diverse nature of the student population. To communicate with students residing in the accommodation and encouraging student engagement through interaction on social media, arranging events, assisting with sign posting for pastoral or welfare issues and encouraging a positive living environment and community ethos. Responding to student complaints regarding day-to-day living and any charges incurred throughout the year.

To assist with social media, compiling and updating promotional material and literature, web updates and to assist with the organisation of Accommodation Assistants and with implementing social activities for students residing within the student accommodation alongside the Graduate Intern for Accommodation Services. To prepare and attend University Open Days and school week day open day tours including a ‘Student Life’ talk for prospective students. The management and upload of information to social media outlets for Accommodation Services (Browzer, Facebook, Twitter and Accommodation Web Pages.). To assist with the preparation and renewal of the marketing material using Photoshop, InDesign and Canva.com. To assist with the running and management of the student activities to increase student involvement and engagement. To arrange and coordinate shifts for Accommodation Assistants for social events and general office duties. To assist with the preparation of the student satisfaction survey. Responding to student complaints regarding day-to-day living and any charges incurred throughout the year. To implement and monitor an online web chat service via Tawk.to. To tend the Accommodation Services reception desk at peak times of the academic year or when required to cover annual leave.

Wolverhampton, United Kingdom

To assist with social media, compiling and updating promotional material and literature, web updates and to assist with the organisation of Accommodation Assistants and with implementing social activities for students residing within the student accommodation alongside the Graduate Intern for Accommodation Services. To prepare and attend University Open Days and school week day open day tours including a ‘Student Life’ talk for prospective students. The management and upload of information to social media outlets for Accommodation Services (Browzer, Facebook, Twitter and Accommodation Web Pages.). To assist with the preparation and renewal of the marketing material using Photoshop, InDesign and Canva.com. To assist with the running and management of the student activities to increase student involvement and engagement. To arrange and coordinate shifts for Accommodation Assistants for social events and general office duties. To assist with the preparation of the student satisfaction survey. Responding to student complaints regarding day-to-day living and any charges incurred throughout the year. To implement and monitor an online web chat service via Tawk.to. To tend the Accommodation Services reception desk at peak times of the academic year or when required to cover annual leave.

Tquk - Level 2, The Principals Of Business Administration, Pass

Bachelor'S Degree, History, 2:1

Activities and Societies: Co-organiser of a Charity Event working alongside Delete Blood Cancer UKBA (Hons) History - finished with a 2:1

Sixth Form, History

Activities and Societies: Co editor of school magazine Stage production crew Organised events (i.e. Battle of the Bands & School Discos).

High School, Gcse

Gained GCSE's in: Geography - A Science - A R.S - B Design & Technology: Food Technology - B French - B History - B Mathematics - B.