Emily Copping Email & Phone Number

Responsible for the overview of all marketing for Bentley, Ducati, Volkswagen, Skoda, Volkswagen Commercial Vehicles, SEAT, CUPRA & Audi.

Responsible for the Marketing on Ducati, Skoda, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles under the Vindis Group

Peterborough, United Kingdom

• Promoted to Office Manager after 1 year of employment
• Day-to-day running of the office, helping manage the live order worksheet and any immediate customer related problems.
• Ordering material stock, office and production supplies (pallets of boxes, paper, stationery) working within profit margins and making allowances for any cost rises.
• Leading business meetings with customers and suppliers, gaining or retaining working relationships and future investment opportunities.
• Managing the recruitment and training of all office staff in administration, customer service and graphic design roles; three direct reports.
• Dealing with escalated complaints and decision making on customer-related issues; avoiding/resolving disputes via Paypal, Trustpilot or other online platforms.

In control of orders coming in and out of the business, working with clients artworks and making print-ready where necessary;Liaising with customers regarding orders to ensure the best result is produced via phone, face to face or email;Communicated with relevant team members to expedite when required to meet clients needs.

Wisbech, Lincs

• Administration for the Queen Mary Community Centre, The Ferry Project Homeless Hostel, and the Luminus Group out-of-hours emergency service.
• Headhunted by the Director to run Ferry Print, the in-house printing company, producing printed products such as flyers, booklets and business cards.
• Trained as a graphic designer and printer, balancing this alongside my normal duties.

Huntingdon, England, United Kingdom

• Temporary position to aid the Customer Service Team at the Luminus Head Office as a Call Centre Agent; dealing with a range of general and emergency repair enquiries and liaising with tradesman regarding over 12,000.

Bachelor'S Degree, Illustration

Foundation Degree, Illustration

Education record

Activities and Societies: 10 GCSE's, 1 AS Level & 2 A-Levels (Art & Design, English Literature)