Emily Copping Email & Phone Number

Responsible for the overview of all marketing for Bentley, Ducati, Volkswagen, Skoda, Volkswagen Commercial Vehicles, SEAT, CUPRA & Audi.

Responsible for the Marketing on Ducati, Skoda, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles under the Vindis Group

Peterborough, United Kingdom

• Promoted to Office Manager after 1 year of employment• Day-to-day running of the office, helping manage the live order worksheet and any immediate customer related problems.• Ordering material stock, office and production supplies (pallets of boxes, paper, stationery) working within profit margins and making allowances for any cost rises.• Leading business meetings with customers and suppliers, gaining or retaining working relationships and future investment opportunities.• Managing the recruitment and training of all office staff in administration, customer service and graphic design roles; three direct reports.• Dealing with escalated complaints and decision making on customer-related issues; avoiding/resolving disputes via Paypal, Trustpilot or other online platforms.• Heavily involved with a rebrand of the business, alongside a Marketing company to push profits and customer awareness of the business, including a new website skin, logo and other relevant marketing tools.

In control of orders coming in and out of the business, working with clients artworks and making print-ready where necessary;Liaising with customers regarding orders to ensure the best result is produced via phone, face to face or email;Communicated with relevant team members to expedite when required to meet clients needs.

Wisbech, Lincs

• Administration for the Queen Mary Community Centre, The Ferry Project Homeless Hostel, and the Luminus Group out-of-hours emergency service.• Headhunted by the Director to run Ferry Print, the in-house printing company, producing printed products such as flyers, booklets and business cards.• Trained as a graphic designer and printer, balancing this alongside my normal duties.

Huntingdon, England, United Kingdom

• Temporary position to aid the Customer Service Team at the Luminus Head Office as a Call Centre Agent; dealing with a range of general and emergency repair enquiries and liaising with tradesman regarding over 12,000 properties.

Bachelor'S Degree, Illustration

Foundation Degree, Illustration

Education record

Activities and Societies: 10 GCSE's, 1 AS Level & 2 A-Levels (Art & Design, English Literature)