Emily Croce Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

As a Customer Account Manager, my objective is to establish and nurture strong relationships with our strategic clients across EMEA, and to drive revenue growth through renewals and upsells while prioritising customer satisfaction and delivering on our commitments. My role includes:- Proactively engage with clients during critical business cycles, with a specific focus on renewals and expansions within our strategic client base. Continuously build and maintain relationships with key stakeholders, leveraging internal resources as needed to deliver on commitments and exceed customer expectations.- Collaborate closely with the Account Team to develop and execute negotiation strategies for renewals and upsells, maximising contract value while prioritising the enhancement and protection of customer relationships and their path to value.- Work closely with cross-functional teams, including Customer Success, Sales, Legal, and Finance, across EMEA to drive renewals for both single-year and multi-year contracts. Proactively identify and pursue upsell opportunities while effectively managing the contract lifecycle from initial negotiation to successful closure.- Navigate complex customer organisations, gaining a deep understanding of their procurement processes from end to end. Ensure compliance with all relevant policies, regulations, and contractual obligations.- Provide regular forecasting updates to Senior Leadership on renewal and upsell status, keeping them informed on progress towards achieving revenue targets. Leverage data analytics to identify trends and opportunities for improvement, while also proactively identifying and mitigating potential risks.Tealium has been at the forefront of delivering trusted enterprise customer data orchestration solutions for over a decade, helping our customers to collect, unify and leverage their data in order to innovate and fuel customer experiences.

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

At Momentum Data we are changing the way Enterprises do business by helping B2B Sales and Marketing enterprises leverage the power of Robotic Process Automation (RPA) and Artificial Intelligence (AI) to start conversations about exciting commercial opportunities.Company clients include Enterprises such as: 3M, SAP, Cisco, Webex, AT Kearney, We Work, Spotify, Autodesk, Aveva and Commvault.

Barcelona, Catalonia, Spain

- Consistent top performer through the use of inbound and outbound activities.- Developed ongoing relationships to ensure new business opportunities are being generated.- Qualified, closed and provided value for opportunities to ensure their requirements are met in terms of needs, goals and business environment.- Built a sales strategy across different platforms to ensure required touch points are generated successfully.- Consistently and successfully built the sales pipeline through inbound and outbound across different markets.- Built relationships and liaised with campaign managers and AE’s across enterprises such as Adobe to promote sales and increase revenue opportunities.

Queenstown, New Zealand

- Established preferred agreements and strong complimentary business partnerships with key selling agents across Australia to enhance the company's image within the travel and tourism industry- Managed and monitored the performance of key selling agents through the use of CRM systems and developed strategies to increase sales potential across all platforms- Developed a formal Go Orange sales & marketing strategy for the Australian marketGenerated new business opportunities for Go Orange internationally across Australia- Key account management and development

Queenstown, New Zealand

Queenstown, New Zealand

Diploma Of Education, Marketing

Bachelor'S Degree, Psychology