Emily Crouch Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Boston, Ma, Us

Provide alignment on the Lifecycle of a Project to produce centralized visibility into status, timing, ownership, and capacity needs across the organization for all types of projects. Monitor, identify, and develop enhancements of existing Business Architecture delivered Processes. Aid with new Processes and Digital Technology delivery and support.

Boston, Ma, Us

Served as the National Training Department’s in-house learning consultant on all systems-related training programs. Created and developed enterprise-wide systems training solutions and oversaw learning program implementation strategy.

Boston, Ma, Us

Promoted to lead the strategic development and deployment of training and coaching for a region of approximately 100 associates across 13 properties. Deliver training courses in Sales, Customer Service, and Management Essentials through instructor-led classes, one-on-one meetings, workshops, training calls, and web-based virtual training. Monitor the organization’s professional development to ensure a high-performing workforce that is motivated and enjoying steady career progression. ♦ As a member of the national training group, contribute in the strategic planning and implementation of scalable and sustainable programs that prepare Windsor associates for rapid growth. ♦ Plan award events, volunteer days, group meetings, and team outings to keep associates motivated. ♦ Lead the onboarding program for new hires via “Academy Coaches and Trainers” who are employees in the field serving as training resources that support the timely and accurate dissemination of knowledge.

Boston, Ma, Us

Recruited by the IT Department to fill an MIS position. Maintained relationships and communications with division leaders across the enterprise and led all upgrades to the Yardi system. Created and managed the distribution of ongoing software training on our software systems.♦ Developed excellent communication with the vendor and sparked ideas for new innovations resulting in being invited to speak numerous times at Yardi user conferences. ♦ Successfully led a complex, 8-month implementation of Yardi Call Center and CRM lead management programs. ♦ Implemented new tools within the Yardi platform including RENTCafé Resident Portal, Email Management, Concierge programs, and Yardi’s Mobile Maintenance App which became one of the most popular and well-received programs delivered.♦ Gained buy-in from Legal to implement Paperless Resident Files which replaced dozens of file cabinets per site and safely stored all documents electronically. Detailed the new process so our Operations team could easily adapt their practices.

Boston, Ma, Us

Appointed to manage the implementation and integration of the new Yardi software system in an effort to consolidate the Windsor/GID systems applications footprint from 38 programs to 6. This series of projects affected the majority of the company’s employees and all residents.♦ Led the seamless migration of data from the old system (MRI) impacting all properties in the U.S.♦ Implemented Yardi Voyager Accounting and Residential solutions, FCO collections program, Assurant Renter’s Insurance integration, Yardi Resident Screening, and the Yardi NYC module.♦ Coordinated trainers to conduct 4-day sessions around the country simultaneously. Created all job aids and created a learning resource platform on the company Intranet.

Boston, Ma, Us

Managed professional development resources for 140 employees across the Mid-Atlantic and West regions. Developed and facilitated group classes, one-on-one training, coaching, and WebEx meetings. ♦ Monitored career path tracks and ensured proper resources were in place for new hires and management including MIT (Manager in Training) and SIT (Supervisor in Training) participants. ♦ Managed activities for the Academy Trainers, onsite employees designated as training resources. ♦ Developed the first-ever GID lease renewal and resident retention program. Created renewal training and a formal program of steps called the Windsor Gold Program which rolled out nationally.♦ Launched region-wide “virtual rallies” complete with awards ceremony via WebEx.

Atlanta, Ga, Us

Atlanta, Ga, Us