Emily Doro Email & Phone Number

New York, Ny, Us

New York, New York, United States

Jersey City, New Jersey, United States

E-commerce shop selling premium, preloved kids’ clothes that are worthy of a comeback. Focused on quality and sustainability. -Achieved profitability in month two and currently maintaining a 60%+ profit margin.-Trialed multiple business models and marketing tactics, including a subscription.-Over 20% of followers have purchased from the shop at least once and increased social media followers by 24% since 6/1/24.

New York City Metropolitan Area

Greater New York City Area

Built and executed high priority, complex strategies for senior executives across the enterprise. Led cross-functional project teams focused on product strategy, market entry, change management, and more. Recognized as a top contributor in 2020, representing the top 10% of talent enterprise wide. Sample Projects:-SMB Customer Segmentation & Operating Model: Led the re-segmentation of US Small and Medium Business customers representing $305B in charge volume. Created and led the PMO team… Show more Built and executed high priority, complex strategies for senior executives across the enterprise. Led cross-functional project teams focused on product strategy, market entry, change management, and more. Recognized as a top contributor in 2020, representing the top 10% of talent enterprise wide. Sample Projects:-SMB Customer Segmentation & Operating Model: Led the re-segmentation of US Small and Medium Business customers representing $305B in charge volume. Created and led the PMO team. Crafted unique marketing and dialogic treatment strategies for each segment using data-driven analysis. Redesigned the operating model and organizational design for the Account Development teams. Strategy expected to drive an incremental $32M in revenue in the short term with more specialized customer treatments.-BNPL/POS Lending Product Development Strategy: Conducted a thorough market entry assessment of the ‘Buy Now, Pay Later’ landscape, representing $328B of opportunity. Forecasted AXP growth potential in market and provided strategic data-driven recommendations resulting in a new product strategy. Partnered cross-functionally with product, business development, and data analytics to drive consensus. -Service Differentiation: Developed a 3–5-year global strategy for a Division President to differentiate AXP customer service. Executed research across 10+ disciplines and created a three-tier strategic framework with sequenced supporting initiatives. Focused on driving proactivity and personalization through inter-channel connectivity and the optimization of the customer experience and call center operations. Strategy effectiveness to be measured by KPIs such as, customer effort and RTF. Show less

New York, New York

Developed first-ever global marketing treatments for AXP’s largest Corporate customers and their Card Members, including Expedia, J&J, Siemens, Facebook, and others. -Created a three-year strategic plan to transform Card Member communication across five priority markets. Prioritized highest impact initiatives and channels to gain buy-in from senior leaders for multi-million-dollar funding. Two years later, initiatives were executed resulting in Card Member NPS increasing by 11+… Show more Developed first-ever global marketing treatments for AXP’s largest Corporate customers and their Card Members, including Expedia, J&J, Siemens, Facebook, and others. -Created a three-year strategic plan to transform Card Member communication across five priority markets. Prioritized highest impact initiatives and channels to gain buy-in from senior leaders for multi-million-dollar funding. Two years later, initiatives were executed resulting in Card Member NPS increasing by 11+ points.-Led a global team in launching Card Member email marketing across seven markets for the first time. Navigated significant complexity, requiring cross-functional partnership with Account Development, Product, Compliance, Privacy, and local marketing teams around the globe. Show less

Fort Lauderdale, Florida

Responsible for leading a sales call center with 5+ Senior Managers, each managing 10 Consultants making cold calls to convert US small businesses from prospects to Card Members.-Acted as the strategic PMO for the 2nd expansion of CAG in FL from 80 to 160 Consultants. Facilitated structure and efficient team collaboration across sales, marketing, real estate, recruiting, and technology. Doubled the department’s ability to contribute meaningful sales and charge volume.-Formed three new… Show more Responsible for leading a sales call center with 5+ Senior Managers, each managing 10 Consultants making cold calls to convert US small businesses from prospects to Card Members.-Acted as the strategic PMO for the 2nd expansion of CAG in FL from 80 to 160 Consultants. Facilitated structure and efficient team collaboration across sales, marketing, real estate, recruiting, and technology. Doubled the department’s ability to contribute meaningful sales and charge volume.-Formed three new specialized sales teams within CAG, resulting in greater career path opportunities for team members and a 30% increase in charge volume contribution YOY. Show less

Phoenix, Az And Fort Lauderdale, Fl

Led a sales team of 10 Consultants making cold calls to acquire US SMBs. Recipient of the President’s Achievement Award.-One of two employees to launch the first expansion of CAG to another site in FL. Headed the recruiting, interviewing, and training for 80 Consultants and 7 Senior Managers. Delivered and scaled a fully integrated department four months ahead of schedule, significantly reducing the time to contribute sales and charge volume to the business.-Top ranked Senior Manager in… Show more Led a sales team of 10 Consultants making cold calls to acquire US SMBs. Recipient of the President’s Achievement Award.-One of two employees to launch the first expansion of CAG to another site in FL. Headed the recruiting, interviewing, and training for 80 Consultants and 7 Senior Managers. Delivered and scaled a fully integrated department four months ahead of schedule, significantly reducing the time to contribute sales and charge volume to the business.-Top ranked Senior Manager in sales across both sites, regularly at 125%+ to goal, through regular skills-based coaching of Consultants, team engagement, and prospect lead analysis. Show less

Phoenix, Arizona Area

Engaged in cold phone consultations with US SMB prospects and recommended the right AXP small business product. Recipient of the President’s Excellence Award.-Ranked 2nd of 100 Consultants in sales at 232% to goal in 2014. Regularly participated in and led call listening sessions, role plays, and more to craft a customer-first dialogue. Achieved 242% to goal for charge volume in 2014 as a result of customer focus.-Acted as the Leader of the Consultant-based Steering Committee for the… Show more Engaged in cold phone consultations with US SMB prospects and recommended the right AXP small business product. Recipient of the President’s Excellence Award.-Ranked 2nd of 100 Consultants in sales at 232% to goal in 2014. Regularly participated in and led call listening sessions, role plays, and more to craft a customer-first dialogue. Achieved 242% to goal for charge volume in 2014 as a result of customer focus.-Acted as the Leader of the Consultant-based Steering Committee for the department. Hosted first-ever team engagement activities that encouraged sales activity (versus results alone) and coaching relationships between peers. Improved employee engagement survey scores by 10%+ YOY. Show less

Phoenix, Arizona

Led several local and national fundraisers including, RA Sushi Nicky’s Week, the St. Jude Walk, radiothons, and more.-Implemented a new format for the St. Jude Walk in Phoenix resulting in a more family-friendly environment and doubling community sponsorship of the event.