Emily (Dow) Doucette, Pmp, Csm Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Greater Boston Area

Manage team of 2 Team Leads and 10 Project Managers both locally and remote.Responsible for health of North America portfolio.Built and implemented New Hire Onboarding Bootcamp for PMO.Implemented ongoing initiative to drive engagement with remote team members.Primary point of contact for customer escalations within the North America portfolio.Served as a stakeholder in roll out of project management tool; responsible for user adoption. Collaboration with other department leaders on process improvements and escalation management. Foster environment of proactive risk mitigation and project management.

Managed team of Project Managers both locally and remote.Responsible for health of North America portfolio.Provide governance and oversight to project delivery for top tier customers in portfolio.Primary point of contact for customer escalations within the North America portfolio.Collaboration with other department leaders on process improvements and escalation management.

Greater Boston Area

Managed projects with budget ranging from $300K - $1million.Ownership over end to end project lifecycle from pre-sales discovery sessions through customer adoption.Report monthly to Senior Management and C-Level executives on project status, financial status and risk mitigation. Managed project teams of 10+ resources including Data Engineers, Software Engineers, Consultants, QA Testers and Trainers.Responsible for the creation and maintenance of project artifacts (Project Schedule, RAID Log, weekly Burn Reports, Stakeholder Register, Communication Plan, weekly Status Report, RACI, Escalation Path and Governance Board).Organize and facilitate customer onsite meetings including Project Kick Off, UAT sessions, Go Live support and status updates.

Greater Boston Area

• Managed a team of technical consultants locally and remote. • Developed and launched customer onboarding program including integration guides, project plans and training programs.• Created new employee onboarding program for Customer Success department.• Implemented development plans for team, created career ladder for department and established quarterly reviews.• Instituted departmental metrics to track individual and departmental success.

Greater Boston Area

• Developed departmental processes and rules of engagement for working with the Services team.• Created services packages including scope of packages, resource requirements, marketing collateral timelines and pricing.• Lead sales enablement through implementing office hours, pipeline review meetings, lead sales trainings, developed documentation, instituted automated approval processes and created SOW template in collaboration with Legal.• Designed and launched Salesforce Project page with Operations department.

Greater Boston Area

• Managed the strategic development and roadmap of EDQ North American third party technical integrations.• Developed and implemented integration roadmaps including upgrades and certification renewals.• Prepared funding proposals for integrations to ensure continuous delivery of services.• Managed and built relationships with third party integrators including contract negotiations, overseeing escalations process and development of integrations.• Collaborated with internal NA stakeholders to develop commercial requirements, collect customer feedback and establish processes to sunset unsupported versions of integrations.

Greater Boston Area

SENIOR PROJECT MANAGER – (October 2014 – June 2015)PROJECT MANAGER – (April 2013 – September 2014)• Direct and manage the delivery of software implementations for top-tier and enterprise level customers. • Build and maintain project documentation including project plans, requirements documents, risk and stakeholder registers.• Effectively manage internal and external stakeholders to ensure project results meet business requirements.• Identify and drive business process improvements through internal projects requiring management of stakeholders across the business as well as gain approval from senior management stakeholders. • Collaborate with account management groups to ensure customer onboarding process is executed smoothly.

• Responsible for building and maintain relationships with over 100 existing customers totaling $3.7M in annual revenue.• Responsible for full customer lifecycle: on-boarding, implementation, maintenance and renewal.• Act as customer’s advocate within EDQ by galvanizing different areas of the business to meet customer’s needs.• Influenced an additional $1M in sales revenue from existing customers.• Monthly travel to customer meetings.

• Responsible for day to day client management and project execution for a variety of top strategic global market research firms.• Develop strong relationships and work closely with clients during project development to ensure research objectives are met.• Manage onshore and offshore services teams as well as external vendors on daily basis.• Effectively lead client training on internal software and data analysis tool.• Successfully managed and executed first high profile project on new internal software.• Domestic and international travel to top clients.

ACCOUNT MANAGER – (March 2008 – October 2009)• Collaborate with client marketing departments on brand development, defining target audiences, and formulating monthly/annual media plans.• Obtain national coverage in traditional media with circulations over 1,000,000.• Coordinate and execute bi-monthly product media tours to New York City.• Function as liaison between media and brand during national product launches.• Specialize in exclusive event opportunities, media relations, and press release/pitch writing.• Participated in events: Northside Music Festival, 2009 Fashion Week, and 43rd Super Bowl.ASSISTANT ACCOUNT MANAGER - (October 2007 – March 2008)• Build and maintain media databases of editorial calendars, media contacts and social media.• Develop client reports for sales meetings.• Design targeted media newsletters.• Construct media lists for press release distribution.• Monitor clipping services, blogs, and internet media for client coverage.