Emily Dresner

Emily Dresner Email and Phone Number

Director of Software Engineering @ Crisis Text Line
Laurel, MD, US
Emily Dresner's Location
Laurel, Maryland, United States, United States
Emily Dresner's Contact Details

Emily Dresner personal email

About Emily Dresner

Culture is everything. All else is just noise. I’ve worked in social media, travel, security, and fintech and kept my architecture skills up to date while managing teams of teams. My interests lie in building customer facing product, data engineering at scale, 0->1 projects, taking risks on innovation, and developer experience. I have a proven track record modernizing struggling products and teams.Highlights from my career:Through alignment across engineering teams, business stakeholders, and leadership, and leveraging market analytics, persuaded FINRA to make a large innovation bet on modernizing an old, out of date and mostly manual integrity/compliance system to a new GenAI human-assisted review system leveraging Claude LLM models to perform NLP text extraction and risk factor assignment on unstructured data with feedback mechanisms, learning, and model ops in near real time. Also, through OKRs and clear goals, able to improve team velocity by 300% to allow them to build next-level systems.Through consolidation, product analysis, platform maturity, and working across many disparate data sources at world scale, scaled up two trust and safety platforms in Meta Integrity focused on rare yet highly impactful events by about 300% and 500% respectively. Invested in major technology innovations leveraging DSLs and computational languages across integrity events to increase investigator efficiency by 70% in complex and difficult online safety domains. Built Upside Business Travel from 4 to 60 engineers focusing on all parts of the engineering stack from product engineering and mobile through DevOps and security to deliver new product to customers continuously across web, Android and iOS. Also at Upside, lead early innovation in the AI in business travel space, integrating experimentation, ML sorts, ensembles, predictors, and early recommenders leveraging volumes of cloud-hosted travel data. Leveraging data for ML models from ancient travel systems never designed for model development was an interesting challenge in pipelines and data cleaning. Principal system architecture on the team that launched the Elder Scrolls Online MMORPG and implemented distributed queuing and consistent hashing to make it work at 1M persistent user scale across two continents at launch. That system is still in production 10 years later (albeit with fixes). Also, was one of the first to embrace AWS in 2011 to orchestrate the worldwide announcement launch of ESO without any physical infrastructure. We went from 0 to a global launch in 90 days.

Emily Dresner's Current Company Details
Crisis Text Line

Crisis Text Line

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Director of Software Engineering
Laurel, MD, US
Employees:
4049
Emily Dresner Work Experience Details
  • Crisis Text Line
    Director Of Software Engineering
    Crisis Text Line
    Laurel, Md, Us
  • Finra
    Senior Director
    Finra Jul 2023 - Present
    Washington, District Of Columbia, Us
    Senior Director delivering strategic impact in market regulation and human review across three strategic capabilities: Advertising Market Regulation, Public Offering and Private Placement for the Corporate Financing space.- Influenced top-level leadership to fully fund multi-year initiative ($16M over 4 years) to modernize human review capabilities in a complex fintech space.- Delivered product and technical strategies to increase human review efficiencies by > 50%, reduce tech debt, align engineering with business needs to uplift ROI and provide metric visibility.- Re-engineered a struggling team supporting legacy technology to 330% improvement in productivity metrics (velocity) and 125% improvement in code delivery times.- Driving developer experience & CI/CD efforts to reduce engineering friction by > 50% and reduce lead time to changes from 60 business days to 5.- Led end-to-end rebuild efforts, emphasizing product metrics, engineering excellence, rapid releases, and reducing product delivery times by > 50%.- Delivered rebuild of 25-year old legacy system in 9 months in modern stack (Angular/Java/MongoDB) and big data reporting layers.- Achieved predictable delivery cadence after 10+ of inconsistency through OKR goaling, team reorganization, and engineering excellence.- Partnered with data science teams to develop classification models on structured financial documents leading to > 90% accuracy for automated risk assessments.- Partnered with data science teams to drive LLM adoption for deriving insights from unstructured financial reporting documents to simplify human review.- Pioneered AI safety techniques in human review loops with AI feedback loops, model drift metrics, and model operations.- Established core metrics and baselines for both engineering (DORA, SPACE) and product (Integrity metrics). Delivered pilot of enterprise product metrics solution.
  • Meta
    Senior Engineering Manager, Specialized Human Review
    Meta Aug 2020 - Jun 2023
    Menlo Park, Ca, Us
    As a seasoned Senior Manager at Meta, I championed safety and innovation across complex engineering departments: Specialized Human Review and Policy as Code. My mission was to safeguard over 3 billion users across Facebook, Instagram, WhatsApp, Facebook Pay, and the Metaverse.- Delivered complex review platforms that provided sophisticated analytical capabilities across many global social medial integrity domains including graphing capabilities supporting up to 100K nodes. - Through tooling consolidation, focus on scale, and platform maturity, increased total weekly active users by 300% (3K to 12K internal users) and 500% (1K to 6K internal users) respectively.- Identified new areas of engineering investment to increase investigator efficiency up to 70%.- Partnered with Product Management and developed, drove, and executed against 2- and 3- year visions and technical strategy to 10x investigator capabilities.- Grew scope from 3 teams to 5 teams through team building, influencing the organization to invest in mission, and platform growth. - Delivered systems that played a crucial role in managing several high-priority global events, including the 2020 and 2022 US elections, and the Russian War in Ukraine, among others.- Coordinated OKRs across 5 teams with measurable goals against data, regular review, and cross-team collaboration on roadmap impact to keep teams on track and landing impact.- Drove architectural vision to uplevel business metrics, core platform capabilities, and leverage ML-based automated ranking and assignment.- Grew multiple line engineers into technical leads and technical leads into managers successfully.- Invested in top talent to grow bench and scale out to support critical business initiatives. - Collaborated with product managers, designers, data scientists, data engineers, investigators, risk analysts, privacy managers, and legal, to deliver safe and compliant solutions that cared for customer privacy.
  • Upside Business Travel
    Chief Technology Officer
    Upside Business Travel Jul 2017 - Aug 2020
    Washington, District Of Columbia, Us
    As the Chief Technology Officer (CTO) at Upside Business Travel, I led our dynamic team in revolutionizing the travel industry through cutting-edge technology. Our AI/ML-powered startup, headquartered in the heart of Washington, DC, is committed to enhancing the travel experience for millions of users. - Nominated for Best CTO in Washington, DC (2019)- Raised $250M in funding from various sources on the strength of the travel platform and engineering team.- Architected system that processed ~1 billion air and hotel itineraries daily.- Ramped engineering from 0 to 50+ production deployments/week on CI/CD tooling, containers, DevOps culture, and cloud.- Streamlined engineering hiring and transformed a small engineering group of 5 into a robust team of 60 across 11 specialized units.- Led multiple product development teams, a machine learning/AI team, DevOps, data engineering, security, infrastructure, and quality engineering to deliver a best-in-class travel booking platform that integrated with SABRE, NDC, and Southwest.- Collaborated closely with data science and engineering to create a rapid-learning machine learning program designed to release, learn, and iterate on 50 experiments in a single quarter.- Introduced a cutting-edge technology stack, including AWS, React & Redux, Node.js, Go, Python (SciKit-Learn, NumPy, and Pandas), Docker, Kubernetes, Swift (iOS), Kotlin (Android), and GraphQL.- Aligned engineering goals with overall corporate performance objectives.- Ensured that our software delivery consistently met measurable, data-driven performance metrics.
  • Upside Business Travel
    Senior Vice President Of Engineering
    Upside Business Travel Feb 2016 - Jul 2017
    Washington, District Of Columbia, Us
    An established leader in engineering, I bring over 6 years of experience in cultivating top-tier engineering teams. My leadership style is characterized by fostering an environment of growth, collaboration, and continuous learning.- Assembled an exceptional team of engineers, sourcing the finest talent in the Washington DC Area. Built a diverse team with expertise spanning Full Stack Node.JS Engineers, DevOps and Infrastructure, microservice backend engineers, travel systems, Big Data Analytical Systems, and iOS Mobile teams.- Managed the processing of one billion flight and hotel itineraries daily at Upside, operating continuously on AWS.- Empowered my team through leadership, mentorship, and coaching, fostering a culture of innovation and professional growth.- Fostered an Agile culture at Upside, ensuring continuous delivery of new features to customers without delay.- Championed lean microservice platforms, creating flexible, resilient, and reusable REST APIs.Led the adoption of Amazon Web Services, Docker, Hashicorp Terraform, Hashicorp Atlas, CircleCI, and Slack, adhering to the philosophy of “cattle, not pets.”Our tech stack includes: Scala + Akka, Node.JS, AngularJS, CSS3, HTML5, Go, AWS (Lambda, ELB, EC2, R53, VPC, Aurora, RDS, SQS, SNS, S3, Kinesis Firehose, Redshift, DDB, ElasticCache), DevOps (Docker, Kubernetes, CircleCI, Hashicorp Terraform and Atlas, Immutable Infrastructure)
  • Luminal, Inc.
    Director Of Product Engineering
    Luminal, Inc. Aug 2014 - Oct 2015
    Led the AWS-focused business platform, Fugue, overseeing the CloudOS Platform Team, Build and DevOps, QA Automation, and Web to enhance the user experience.- Built cohesive and effective teams by hiring in software engineering, content, QA Automation, DevOps, and Web.- As a Product Owner, managed requirements and led teams to deliver high-value products based on continuous feedback.- Led agile software engineering teams to deliver the core Fugue Cloud Platform product with increasing feature and usability.- Managed integration points between teams to deliver a coherent product: Web, DevOps, Fugue Cloud Platform, Content, Documentation, Customer Service Tools, and QA.- Transformed software engineering management by introducing Agile with SCRUM and Kanban using Trello, Confluence, and JIRA.- Architected and delivered the first version of the CI/CD system with Jenkins and Python. Led a team to upgrade the CI/CD system with Jenkins, Python, and Ansible.- Delivered an interactive web presence in Python/Django with UI/UX assistance. Led a web team to develop expanded functionality with Microservices, Node.JS, Grunt, Assemble.IO, AWS S3, AWS Cloudfront, and AWS Route 53.- As a Team and Department Lead, utilized a broad base of AWS Services and technologies: EC2, IAM, S3, Route53, CloudFront, SQS, SNS, DynamoDB, VPC, RDS, Python, Haskell, Go, Git, Trello, JIRA, Confluence, Containers, Docker, Slack.
  • Zenimax Online Studios
    Principal Online Architect
    Zenimax Online Studios Oct 2012 - Jul 2014
    Hunt Valley, Maryland, Us
    I specialize in designing and leading cloud architectures for highly scalable, highly available, and massively distributed software systems. My expertise lies in transforming complex technical challenges into successful, released AAA MMOs.Designed and Led Cloud Architecture:- Orchestrated the cloud architecture for highly scalable, highly available, and massively distributed software systems.- Transformed complex technical challenges into a successful AAA MMO.- Spearheaded the launch of the Elder Scrolls Online MMO in April 2014.Holistic Systems Integration:- Collaborated with cross-functional teams (operations, DevOps, security, database, business intelligence, account and billing systems, and game engineering).- Delivered end-to-end solutions aligned with core business objectives.- Ensured a flawless experience for millions of players.Cutting-Edge Techniques and Infrastructure:- Architected systems using web-scale techniques and infrastructure components: Queuing & Messaging, Database sharding, Caching systems, Load balancing, DNS, Global traffic management, System and code metrics, CDN, Optimization, Solved engineering challenges at scale.Private Cloud Design and Implementation:- Defined requirements for a world-class private cloud using VMWare (ESXi) virtualization.- Covered cloud security, networking, and SAN.Technologies and Tools Proficiency:Languages: Python, Ruby, C++, Erlang/OTP, Node.JSDatabases: MySQL, MariaDB, MySQL ClusterMiddleware: RabbitMQ, Redis, MemcachedInfrastructure: Chef, Graphite, Hadoop, Splunk, VMWare, SANWeb and Cloud: Amazon Web Services (EC2, VPC, Route53, CloudFront, S3, RDS, SQS), AkamaiAutomation: REST APIs, HTML, JavaScript, XML, JSONSystem Analysis and Specification:Proficient in UML 2.0, Sparx Enterprise, and Visio.Leadership and Agile Methodologies:- Team Lead, Product Owner and Certified SCRUMmaster
  • Zenimax Online Studios
    Lead Web Developer
    Zenimax Online Studios May 2011 - Oct 2012
    Hunt Valley, Maryland, Us
    - Launched announcement, marketing community, and beta signup sites for The Elder Scrolls Online MMO, delighting thousands of eager players.- Designed and implemented robust web architecture to handle 1M+ users, ensuring scalability during traffic spikes and community events.- Executed advanced caching strategies, conducted performance and extensive load testing.- Ensured high availability and failover through global traffic management, safeguarding against datacenter outages.- Automated multi-datacenter publishing and deployment for seamless updates.- Vigilantly monitored web performance, promptly addressing issues through effective triage.- Enhanced security with web application firewalls and third-party penetration testing.- Deployed on Amazon Web Services (AWS) across continents, leveraging automated cloud publishing and Chef automation.- Collaborated across teams—including consultants, artists, engineers, system administrators, and marketing—to bring a visually stunning site to life.- Led and managed engineers to successful project completion.
  • Merchant Link, Llc
    Security Architect/Senior Software Engineer V
    Merchant Link, Llc Aug 2005 - May 2011
    Silver Spring, Md, Us
    Team lead and architect for security architecture projects, enterprise-wide solutions with failover and disaster recovery, architect of secure financial web sites, database encryption, designing and building secure systems for in-flight sensitive banking information, end to end encryption with Thales HSMs, networking and security engineering.- Architected Middleware Enterprise Solution: Designed an end-to-end encryption system to secure credit card transactions in-flight, utilizing the DUKPT banking algorithm. Integrated seamlessly with multiple front-end applications.- Built Robust Public Key Infrastructure (PKI): Established a compliant and secure architecture, defining roles, access controls, and robust security measures. Ensured strong cryptography and secure data exchange across the wider internet within complex banking applications. Collaborated with risk analysis, networking, routers, load balancers, SSL, encryption, PKI, and disaster recovery.- Led PCI-Compliant Encryption Project: Orchestrated the implementation of 256-bit AES encryption for sensitive banking data stored in Oracle databases on UNIX-based (Solaris) servers. Developed a robust PKI architecture to secure transactions in-flight across a multi-layer secure network.- Senior Web Architect: Spearheaded the architecture, implementation, and deployment of secure J2EE/Struts banking portal websites on WebLogic. Prioritized scalability, seamless integration with multiple Oracle databases, web application security, and PCI compliance.- Educator and Security Advocate: Instructed on security best practices, web security, the OWASP Top-10 security model, SSL, networking, system architecture, and Agile methodologies. Conducted secure code reviews and web vulnerability assessments.
  • Softmed Systems, Inc.
    Senior Software Engineer
    Softmed Systems, Inc. Nov 2003 - Aug 2005
    Us
    Designed large-scale distributed systems, service-oriented architectures, auditing systems, and security systems for HIPAA compliance and government certification (DITSCAP, Common Criteria).* Implemented full security toolkits to provide atomic functions up to SSL in legacy applications for secure communications.* Designed distributed concurrent resource manager to control document access across multiple systems to manage access to critical live EPHI.* Implemented .NET components to triage calls from foreign server to ASP.NET using SOAP and XML to interface with legacy systems from .NET applications.* Designed and implemented HIPAA-compliant enterprise wide auditing security systems.* Wrote software engineering standards for software design, including storage, networking, and management considerations.* Taught classes to engineering staff introducing the Rational Unified Process, the software life cycle, unit testing, and high-level software design techniques.
  • Nfr Security, Inc.
    Senior Software Engineer
    Nfr Security, Inc. Jul 2001 - Oct 2003
    Us
    Senior position designing encrypted communications between intrusion detection systems and clients, developing enterprise-wide databases for security data, real-time alert data management and data arrival guarantees. * Designed and developed secure authentication with public key encryption protocols and secure password management. Wrote design specifications which passed Common Criteria security auditing.* Implemented secure communications between components with AES 128-bit transform with guaranteed of delivery of data between centralized server and IDS systems, and between centralized server and multiple clients. * Developed server for guaranteed real-time delivery and collating of security information to enterprise-sized database (Postgres, Oracle 8i). * Produced formal design documents to IEEE standard, writing and performing test procedures, and working in close cooperation with a team of 4.
  • Media Station, Inc.
    Software Engineer
    Media Station, Inc. Oct 1999 - May 2001
    Staff position involved in designing and implementing GUI management tools and driver for virtual CD-ROM system between a client and server. Involved kernel-level development, caching systems, and guaranteed data delivery.* Built VxD driver for Windows 9x and WDM driver for Windows 2000 to mimic a virtual CD-ROM device which accessed driver packets from server via TCP-IP. Worked with boot-time bindings and sound delivery within device driver.* Designed and developed graphical Windows client to deliver streaming, real-time content to a user's desktop over broadband, manage packet caches and virtual CDs, and provide data to virtual CD-ROM driver. * Wrote InstallShield package to deliver client GUI and drivers to clients machine via internet download.* Worked with group of engineers covering large breadth of expertise and quality assurance to deliver complete product of web site, client software, driver software, and installer to customer.
  • Steve Jackson Games
    Columist -- Pyramid Magazine
    Steve Jackson Games 1999 - 2000
    Us
  • University Of Michigan Medical Center Information Technology
    Applications Developer Iii
    University Of Michigan Medical Center Information Technology May 1995 - Oct 1999
    Ann Arbor, Michigan, Us
    Staff engineering position implementing medical center-wide software, system security, rollout to 1000+ systems, networking topologies and network wiring.* Designed and developed secure Visual Basic and C/C++ graphical client to secure medical systems interfacing with IBM 360 mainframe using tn3270. * Implemented all support and security applications for common clinical workstation using C/C++, MFC and Windows 32 API. Worked with team to design by-region customization for machines to auto-customize for their particular functions.* Designed and development of common clinical integrated desktop system deployed across 1000 machines. Assisted in roll out across medical campus and adjunct clinics. Worked within a $1,000,000 budget, produced software and rollout under budget and on time.

Emily Dresner Education Details

  • University Of Michigan
    University Of Michigan
    Computer Science And Engineering
  • University Of Michigan
    University Of Michigan
    Computer Engineering
  • Brighton High School
    Brighton High School

Frequently Asked Questions about Emily Dresner

What company does Emily Dresner work for?

Emily Dresner works for Crisis Text Line

What is Emily Dresner's role at the current company?

Emily Dresner's current role is Director of Software Engineering.

What is Emily Dresner's email address?

Emily Dresner's email address is ed****@****ail.com

What is Emily Dresner's direct phone number?

Emily Dresner's direct phone number is +124027*****

What schools did Emily Dresner attend?

Emily Dresner attended University Of Michigan, University Of Michigan, Brighton High School.

Who are Emily Dresner's colleagues?

Emily Dresner's colleagues are Karen Lovell, Kylee Garfield, Nasser E., Mia Evon, Aki Kadomatsu, Jessica Jo, Lizzie Server.

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