Emily W. Email & Phone Number

+ Chairs and leads customer meetings, acts as lead contact for regional-level matters and as the cross-functional study lead+ Understands/manages/satisfies client contractual, organizational and relationship needs/expectations+ Delegates whilst retaining ownership, guides and supports team leads in prioritizing, trouble-shooting and contingency planning + Liaises with functional leads/managers to optimize performance and utilization of project team members+ Proactively identifies, resolves/mitigates and escalates risks and/or issues for assigned projects until resolution. Also, functions as a point of escalation for project teams+ Leads presentation of internal project status reviews and is accountable for action item follow up+ Identify risks and issues through ongoing review of project progress and metrics and implementing adequate follow up actions to ensure adherence to the contractual agreement

Levittown, Pennsylvania

+ Act as a trusted advisor for commercial/personal property and casualty risk management and insurance.+ Develop and maintain relationships with key personnel at 15 different insurance carriers+ Develop new business opportunities through cold calling, networking, and creating referral sources+ Manage agency-wide marketing campaigns and budgeting+ Generate and manage timelines to create optimal sales opportunities and to improve retention + Manage a team of producers and account managers to ensure quality performance and customer support+ Prepare and deliver new business and renewal business presentations+ Listen to customer concerns and frustrations and provide solutions+ Implement and manage all software applications+ Continuously expand product knowledge through self study and professional development+ Take on new tasks enthusiastically and confidently

Managed the department's most influential client through teamwork with my Project Manager, and cross-departmental colleagues to ensure effective solutions tailored to their specific needs + Management of a key client relationship with a focus on delivery on time, within budget and with a high quality outcome+ Developed client relationships and managed their expectations through clear and consistent communication+ Supported the project manager by helping monitor project financials, budget tracking and accurate invoicing+ Supported the project manager in the creation and maintenance of accurate and current study documentation+ Supported the project manager in raising work requests to other departments + Captured minutes/action items during client and internal status meetings and distributed in a timely manner+ Supported the project manager with problem/issue tracking and worked cross departmentally to ensure timely resolution+ Provided pro-active communication with all stakeholders+ Assured compliance with Medidata’s standard project management methodologies and Medidata SOPs

Maximize client satisfaction by leading, organizing, and motivating my team to deliver IXRS projects of the highest quality on schedule and within the established budget.+ Promoted October 2016 to Level II+ Act as the primary client contact for an average of 15 IXRS trials, both pre and post-live+ Foster positive client relationships through the successful management of project scope, risks, timelines, budget, and deliverables + Develop and maintain a productive cross-functional team environment utilizing excellent communication, as demonstrated by the successful implementation of over 10 study designs+ Develop solutions by independently identifying and acting on issues that require immediate attention, conducting thorough investigations and creating time and cost effective resolutions+ Manage the change control process by coordinating system development lifecycle activities using Almac’s established processes and applications+ Act as the Subject Matter Expert, owner, trainer, and presenter for the internal amendment process

Souderton, Pa

Supported Project Managers in the performance of tasks associated with the successful management of the System Development Lifecycle.+ Led the creation and implementation of a new process to identify and resolve quality issues+ Communicated effectively with internal teams to ensure timely completion of deliverables+ Managed the completion and maintenance of all project documentation in accordance with Good Documentation Practice (GDP) standards+ Scheduled meetings, prepared agendas, documented and distributed meeting minutes internally and externally+ Assisted Project Managers in pre-audit activities+ Acted as the Subject Matter Expert for the Standard Operating Procedure (SOP) training database

Souderton, Pa

Supported IXRS projects by being a main contact point for questions and concerns from trial centers and clients+ Provided support to clients and participating trial centers in utilizing Almac's system through outstanding written and verbal communication+ Trained clients and trial centers on the database to ensure process efficiency and data accuracy+ Oversaw the global distribution of database access to trial centers+ Interacted directly with clients and sites to resolve issues and concerns+ Served as mentor for 2 new employees

Bachelor Of Science (B.S.), Marketing, 3.516

Activities and Societies: Gamma Sigma Sigma National Service Sorority

Education record

Activities and Societies: National Honors Society