Emily Kelly Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Providing general reception and respond to the inquiries of individuals inquiring about academic accommodations and support services for students with disabilities at Carleton University by email, phone and in-person.
• Scheduling a variety of client appointments using Ventus for students with both visible and non-visible disabilities.
• Directing student, staff, and faculty to relevant supports and services, as well as departments on campus.
• Assisting PMC staff with preparation and organization for events, programs, and services (e.g., PMC Orientation, volunteer appreciation events, Make the CUT, etc.).
• Supporting the Administrative and Program Administrator in fulfilling day-to-day back-end administrative duties (e.g., sending confirmation emails and Microsoft Team meeting invitations, file creation and management.

Ottawa, Ontario, Canada

• Facilitating and co-facilitating engaging face-to-face and virtual workshops which aimed to promote essential academic skills and strategies (e.g., time management, study skills) as well as disability support and.
• Providing individualized strategies and skills practice for students with disabilities to enhance their learning experiences and overcome disability-related barriers to academic success (e.g., procrastination.
• Tracking student progress over time to assess the effectiveness of interventions and adapt strategies as needed to refine skills.
• Writing detailed case notes for each student interaction, promptly adding the to client files to maintain accurate records of support provided.
• Making informed and accurate referrals for students with disabilities to seek supports and services within the Carleton community based on individual need.
• Supporting the Senior Disabilities Learning Support Coordinator in timely and effective administrative duties (e.g., assigning students to learning strategists, booking initial appointments, rescheduling appointments.

Ottawa, Ontario, Canada

• Attending monthly board and committee meetings to further the organization’s mandate.
• Consulting with the executive director, program specialist, chair, and respective board members on trends in young adult and adult education for learners with disabilities and/or Attention Deficit/Hyperactivity.
• Planning and designing an exciting new program to launch in Spring 2025, supporting Ottawa-area youth with learning disabilities/ADHD gain employability skills as they seek out their first job.
• Assisting with organizational duties and events as required (e.g., Learning Abilities Centre Grand Opening, grant/bursary application writing and editing, caregiver information nights, etc.).

Ottawa, Ontario, Canada

• Created, maintained, opened and closed staffing files for IRCC’s second-largest case processing center under tight deadlines.
• Processed staffing action requests from start to finish including preliminary filing and administrative duties, drafting letter of offers, creating notification publications, file management, data entry, and quality.
• Used various software including Microsoft Suites, GCDocs, PeopleSoft, and Pheonix Pay Systems.
• Completed other duties, both individual and collaborative, as assigned by Team Lead, Human Resources Advisor, and senior staff where applicable.

Ottawa, Ontario, Canada

• Participated in the service delivery of library accessibility services, including Transcription Services and the New Sun Joy Maclaren Centre (JMC) for students with disabilities (e.g., general administrative tasks.
• Staffed the service desk in the New Sun Joy Maclaren Centre, checking-in students as they arrived and making future bookings using the LibCal scheduling software.
• Supported technical issues and helped patrons as access needs were raised, escalating when necessary.
• Served the needs of student patrons with empathy, compassion, respect, and understanding.
• Referred patrons to relevant on-campus supports and services based on need (e.g., Paul Menton Centre (PMC), Centre for Student Academic Support (CSAS), Health and Counselling Services, Academic Advising, etc.).

Ottawa, Ontario, Canada

• Responded to inquiries from students, their parents, the public, and Carleton faculty/staff, in person as well as over the University’s information line and the automated attendant system.
• Produced and issued campus cards and U-Pass cards to incoming first-year students, added funds to campus cards, managed the campus lost and found directory, as well as other administrative functions as needed.
• Processed various methods of payment and ran a daily sales summary opening and settlement report.
• Referred and transferred calls with student and parent inquiries to the relevant services on and off campus.
• Served the entire Carleton University (Carleton Ravens) community with excellent customer service and care.

Ottawa, Ontario, Canada

• Worked on three major 2021 Census of Population projects including Questionnaire Request Support (QRS), Apartment Occupancy Verification (AOV), and Non-Response Follow Up (NRFU).
• Answered both the English and French call center lines, speaking to Canadians requiring assistance in completing their census questionnaire.
• Made outbound calls to follow up with households that did not complete their census questionnaires in a timely manner.
• Collaboratively worked with supervisors and peers to surpass daily benchmark expectations set out by regional manager.

Prince Edward, Ontario, Canada

• Developed, planned for, and supervised activities, outings and events at the campground to entertain campers of all ages.
• Processed guest check-ins by confirming reservations, assigning camp sites, performing transactions/sales, and issuing parking passes.
• Processed all payment types such as cash, cheque, debit, or credit.
• Managed, answered, and processed all guest calls, messages, questions or concerns both over the phone and through e-mail and Facebook messenger.
• Issued daily reports and completed designated cashier and closing reports in the CampLife reservations system.

Ottawa, Ontario, Canada

• Provided exceptional customer service to all customers while following company policies.
• Processed all transactions (ie. Purchases, Exchanges, Refunds, etc.) at the cash register as well as various payment types including cash, debit, credit, and visa.
• Organized and sorted clothing in the fitting rooms to be put back out on the sales floor. Effectively took the sorted clothing and put back on the racks with efficiency and speed.

Ottawa, Ontario, Canada

• Reporting daily to the Recreation Manager and weekly to the Executive Director.
• Assisted in planning, organizing and implementing meaningful programs for the residents.
• Assisted with the organization and documentation of resident records.
• Maintained effective communication and positive human relations with residents, their families, volunteers, and other staff members.
• Assisted with portering residents to scheduled and pre-arranged outings both inside and outside of the facility.
• Assisted residents at mealtimes when required.

Master Of Education - Med, Studies In Teaching And Learning

Course-based, 30-unit Master of Education Program in the Studies in Teaching and Learning Stream. Focused study on accessible education.

Bachelor Of Arts Honours, Sociology And Disability Studies

Four-year, undergraduate program studying Sociology and Critical Disability Studies. Unique interest in qualitative research methods.