Emily Laing Email & Phone Number

Saugus, MA, US

• Monitor and assess changes in state laws and regulations in 50 states and multiple lines of business to determine compliance and submit filings for state approval. Develop, edit and implement insurance documents in.
• Draft requirements and facilitate the change management process with internal and offshore teams. Communicate changes to business users. Collaborate with development and quality assurance teams to implement changes and.
• Maintain record of 100% forms compliance to help achieve team KPIs.
• Trained and managed two interns on filing and ISO processes.
• Participated in Kaizen events and LEAN workouts to help create process maps and use daily management to track trends, resulting in 30% faster implementation and defect resolution.
• Worked with stakeholders to understand new processes and produce standard work cards focused on creating consistency and continuous improvement.

Beverly, MA

• Reviewed homeowner’s inspections for coverage gaps and outstanding hazards and risks, issued coverage updates and legal notices in accordance with state underwriting guidelines and strict confidentiality rules.
• Managed risk mitigation initiatives involving fire|safety protection classes, driver discovery and insurance to value.
• Developed and delivered training for customer service and new business departments.

• Negotiated and settled automobile, homeowners and subrogation claims. Assessed liability and issued claim settlements while observing regulatory requirements.
• Maintained monthly audit reports for Virginia claims file handling and the Massachusetts vehicle re-inspection process.

• Conducted traffic flow and driver safety surveys throughout the state.
• Visited area businesses to collect field data, maintain and organize survey and field statistics for weekly reports

Bachelor'S Degree, Communication, General

Activities and Societies: Co-editor of The New Englander Newspaper, graduated Summa Cum Laude

Education record