• Inside Sales Representative generating an average of $6M in annual sales• B2B sales; selling LED components to the US market (fastest growing sales division)• Created strategic partnerships with internal and external customers across North America• Acquired excellent communication and problem-solving skills by servicing various types of customers and by working with all appropriate departments within the company (i.e Engineering, Accounting, Logistics and Marketing etc)• Proactively called on assigned accounts to maintain and grow new business, as well as new leads through cold calling (regularly exceeded talk time)• Used CRM software to manage client account profiles and projects• Acted as daily operational contact for customer: assisted with technical inquiries, processed quotes and orders, expedited orders and managed logistics inquiries, managed returns and product quality requests etc• Worked with Outside Sales reps and Senior Management to develop account plans and strategy to meet or exceed sales target, KPIs and company objectives