Emily Lee Email & Phone Number

• Responsibilities:
• Play a key role in agile scrum teams, leading and participating in end-to-end projects involving requirements gathering, documentation, design, stakeholder management, configuration, testing, training, and release.
• Utilized Salesforce Flows extensively for high-volume data management, intricate process automation, and seamless external integration.
• Maintained oversight of a user base exceeding 700, addressing daily administrative tasks, providing support, resolving bugs, optimizing page layouts, and managing data efficiently.Key Accomplishments:
• Automated customer satisfaction survey process, elevating efficiency by integrating Qualtrics and targeting 20% of customers at case closure and automating quarterly mass survey sending declaratively.
• Developed an automated auditing case management system for 10% of cases. The new process ensured timely notifications, met quality standards, focused record access, and a unified update view. As a result, audit.

• Responsibilities:
• Maintained accurate sales data in Salesforce, delivering insights through reporting to support sales strategy.
• Collaborated with cross-functional teams to improve data quality and streamline reporting processes.
• Assisted in commissions and prepared reports for C-Suite level presentations.Key Accomplishments:
• Pioneered the design and establishment of a new contracts process within Salesforce, replacing a previously manual and nonexistent workflow. Proactively identified missing contracts, validated existing data, and.
• Assumed leadership in managing the entire commissions program for nearly 200 individuals, quickly gaining proficiency within a month. This proactive effort prevented non-payment of commissions for up to 6 months during.

• Responsibilities:
• Managed commission plans for a global sales team of 700+ members.
• Utilized Xactly for commission plan development, monthly processing, and delivery of performance reports to senior executives, ensuring precise calculations and valuable insights.Key Accomplishments:
• Leveraged Xactly and SQL to construct and automate back end processes, integrating them with Salesforce and SAP to recalculate annualized commissions. This automation eliminated the need for manual recalculation.
• Assumed leadership of the commissions program and team on two occasions, preventing extended commission non-payment periods of up to six months. Facilitated a seamless transition by providing training to the new manager.

San Diego, CA

• Responsibilities:
• Led project management, data infrastructure, analysis, and automated reporting for sales operations and commissions program ($16M) for US-based medical devices.
• Developed and automated dashboards and reports for the sales field, using Excel VBA, improving efficiency.
• Collaborated with the commissions team for accurate calculations and plan optimization. Ensures data integrity, offers insights, and drives process enhancements across teams.Key Accomplishments:
• Rapidly delivered on-the-fly VBA coding to meet an urgent reporting need for over 120 sales representatives, slashing a full-day task to a mere 3 hours.
• Frequently recognized for enhancing reporting accuracy and streamlining processes, such as restructuring customer hierarchies for improved report distribution during a high-profile sales contest, developing Excel tools.

Bachelor'S Degree, Business Administration With Business Intelligence Emphasis, 3.73

Diploma 3D Animation & Vfx, 3D Modeling & Texturing, 90% (Gpa 3.7)

Activities and Societies: SiggraphEarned diplomas in Visual Art & Design and 3D Animation & Visual Effects with a focus on 3D Modeling.

Education record