Owner and designer. Design fresh, custom arrangements for weddings and other special events.

Design and implement culturally responsive and differentiated curriculum for a population of socioeconomically and academically diverse learners that consistently leads to increased skill development and academic growth as evidenced by improved reading and writing scores amongst learners.Successfully engineered instructional design and materials to develop an engaging and effective remote learning model during the 2020-2021 school closure using programs that include but are not limited to: G-Suite, Zoom, PearDeck, Canva, ScreenCastify, and EdPuzzle.Chair of the school's Building Based Support Team in which I consult with colleagues to support struggling students by identifying learning challenges, proposing intervention and differentiation strategies, tracking data, and following up on progress.Identified shortcomings and successfully redesigned the district’s Teacher Assessment Form, which is a standardized legal document used to collect data related to students with special needs.

Full time nanny while applying to and attending graduate school.

Worked and collaborated with diverse project teams to deliver superior customer service by providing best business practices and support in using ERT’s products to obtain high-quality data for the duration of client’s clinical trials.Developed instructional manuals and traveled globally to train teams of doctors, medical staff, and pharmaceutical representatives on clinical trial procedures and how to use clinical trial devices.Proactively managed the lifecycle of issues throughout trials from initial customer report to resolution by meeting regularly with clients via phone and web, recording, tracking, and communicating key project monitoring metrics, and providing troubleshooting support.Fulfilled study-specific development, monitoring, and close out tasks during each phase of the project.

Managed the customer service, benefit payment process, and financial risk associated with 20+ pending and 80+ ongoing long-term disability/life waiver claims by analyzing medical and occupational data, utilizing professional case management resources, and applying appropriate contractual provisions and legal guidelines.Mentored new hires, which involved months of intensive contract and customer service training, ongoing availability for assimilation questions, and reviewing all letters, correspondences, and claim decisions while maintaining full personal caseload.Led the departmental roll-out of a successful pilot project that increased claims handling efficiency and improved communication between long-term disability and life waiver departments and contributed to several other pilot projects that lowered the time-to-decision on pending claims, improved handling of ongoing claims, achieved smaller caseloads for case managers, and significantly cut costs.Participated in the 2015 Management Development Program, which is a year-long program that focuses on professional growth, leadership tactics, and public speaking through the Toastmasters program.