Emily Ramos Email & Phone Number

Chicago, Illinois, United States

Design and lead a variety of Vinyasa yoga classes for groups of up to 50 studentsCater classes to all skill levels, from complete beginners to experienced practitionersProvide clear and concise instruction with a focus on proper alignment, breath work (pranayama), and mindful movementCreate a welcoming and supportive environment that fosters student progress and enjoyment

Chicago, Illinois, United States

Surpassed the quarterly retention target of 90% by implementing a personalized customer outreach strategy; exceeded quota by conducting 70 high-impact meetings per quarter, resulting in a 25% increase in customer retentionDirected the integration of Salesforce, ChurnZero, and Tableau to streamline management of a 40-account portfolio, monitor client health, and analyze product adoption trends to drive strategic decision-making and enhance client satisfactionDirected 15+ customized business reviews per quarter, evaluating client performance metrics and sharing best practices to drive product adoption, identify upsell opportunities, and minimize churn risks; contributed to a 20% growth in upsell revenue and a 15% decrease in churn rateLed initiatives to bridge the gap between clients and internal teams, resulting in a 20% reduction in customer churn rate and a 15% increase in referral businessSpearheaded the development of a comprehensive company values framework; resulted in 90% employee alignment with new values and a 15% increase in employee engagement scores

Chicago, Illinois, United States

Owned onboarding projects for new accounts end-to-end, including kick-off, configuration, customer training, and launch.Understood customer usage and account health to proactively mitigate any renewal risk or product churn.Researched and analyzed customer data to identify trends and trigger opportunities to drive adoption with the customer.

Sales: Second best salesperson in company, exceeded sales projections by 10%; maintained a 57% sales close rateStrategy: Identified account growth opportunities based on Looker reports and followed up with product solutions for business challenges; provided account insight and conducted engaging product demonstrations, leading to salesProductivity: Exceeded KPI targets by 25%, holding up to 25 demos and executing 500 dials a monthResearch: Became an expert in healthcare industry trends and logistics, acting as a consultant to customersEmployee Training: Trained six new hires on Salesforce processes, the Hireology platform, and integration partners

Chicago, Il

Customer Relations: Leveraged quarterly business reviews to drive high user engagement and product utilization within healthcare and automotive verticalsConsulting: Offered strategic consulting on best practices for recruitment and hiring to talent acquisition professionals, hiring managers, and job seekersTraining: Selected by senior leadership to train five new hires on Salesforce, identify key decision makers, and conduct quarterly business reviews

Chicago, Il

Train and manage front desk staff and work exchange team Oversee day to day operations of studio including cleaning, HVAC system maintenance, sales, and retail inventoryUtilize Mind Body Online to manage member accounts, schedule appointments, and retail inventoryCollaborate with studio directors on market research, event planning, and workshops

Chicago, Il

Proactively reach out to clients via phone and email to identify and resolve technical issues with onsite patient education devicesManage over 3,000 patient education devices and ensure efficient and long term connectivity solutionsUtilize Salesforce to document, organize, and update client information Coordinate and execute technician work orders to improve device function and internet connectivity Maintain relationships with physicians, office managers, IT, etc. to address their concerns and to provide device feature education as needed

Chicago, Il

Practice professional salesmanship within the guidelines of store policy and procedures in order to achieve maximum sales and to provide a high level of customer satisfactionAssist in the training of sales associates in product knowledge, visual presentation, sales techniques and administrationMaintain a neat, organized and well stocked merchandise area

Chicago, Il

Responsibilities include sourcing, screening, and hiring highly qualified candidates for clients in the Chicagoland area. Specialties: • Healthcare • Medical Billing & Coding • Contact Center / Customer Service • Inside Sales • Collections • Administrative • Purchasing • Accounts Payable & Accounts Receivable • Claims Processing • Mortgage • Data/Order Entry • Human Resources / Recruiting / Payroll / Benefits • Office Support

Chicago, Il

Sustain security within the student residence halls. Assist students and parents with questions or concerns about on campus living.Check in/out residents’ guests and uphold the resident guest policy.Supervise eight desk receptionists to ensure proper security measures.

Chicago, Il

Hire, train and manage a staff of five Guest Service Assistants to assist with the conference season.Coordinate arrival and departure agendas for organizations looking to lodge in DePaul University's residence halls.

Chicago, Il

Serve as a peer mentor to 10-15 incoming first year students while identifying and addressing the specific needs of students of color; making referrals when appropriate.Develop, coordinate and implement logistics for STARS social, academic, programs, events, and presentations both on- and off- campus.Attend and actively contribute to all weekly STARS meetings and maintain weekly contact with STARS leadership team through written reports.

Oak Creek, Wi

Provide helpful customer service by processing sales with accuracy and efficiency.Issue refunds and gift receipts upon customer request.Maintain clean and orderly checkout areas.

Milwaukee, Wi

Maintain database accuracy of employee cable accounts and to verify employee identification badges.Assist and support department investigators with investigations such as fraud, identity theft, and customer complaints.Complete company work orders for various administrative tasks. Designate company mandated approved posters, announcements, et cetera, throughout the facility.