Emily Smith Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

• Serve as trusted and indispensable strategic partner to top strategic accounts, generating notable annual gross revenue. Oversee 4 direct reports and cross-functional teams across account management, insights, and.
• Articulated importance of developing category growth team at Instacart and collaborated with external partners, marketing, and engineering teams to drive testing and learning; coordinated with data teams to collate.
• Built compelling business case presentations, gaining alignment around long-term vision for how to succeed in post-pandemic e-commerce era and grow under-penetrated categories such as non-food, household, and personal.

San Francisco, CA, US

• Recruited to increase customer satisfaction and deepen customer relationships within top strategic accounts. Hired and developed robust team driven toward client goals and key performance metrics.
• Drove continuous improvement, identifying shortfall in previous team’s performance; communicated importance of diversifying points of contact with buying power to penetrate account. Elevated brand partnership to senior.
• Coordinated closely with analytics team to quantify and present compelling value propositions for first time; played integral role in Instacart becoming strategic growth pillar for large account, cultivating strong.

Jersey City, NJ, US

• Hand-selected for sales management experience and forward-thinking mindset to develop new department, separating customer service and sales function to support significant revenue. Provided leadership to 18 direct.
• Demonstrated resilience, ability to influence and win team buy-in, and lead effective change management while navigating challenges of remote work induced by pandemic.
• Implemented framework for leadership to manage and develop customer success team and ensure alignment of sales, analytics, customer success, and operations with customer goals. Created opportunities to integrate new.

Jersey City, NJ, US

• Prioritized consistent team and personal overachievement of sales quota and revenue goals for P&G, SC Johnson & Son, General Mills, and The Kraft Heinz Company. Owned sales pipeline, onboarding, forecasting, revenue.
• Grew book of business by 43% in 2017, 18% in 2018, and 12% in 2019, exceeding team and personal revenue targets YoY.
• Spearheaded recruitment, interviewing, onboarding, and mentoring of new hires, applying empathy and understanding to recognize individual strengths and motivations; cultivated strong culture and high morale during.

Jersey City, NJ, US

Leveraged deep understanding of both Quotient products and customers' specific needs to consult on best practices and recommend products. Oversaw P&G's annual budget, met key performance indicators (KPI), and provided regular reporting.

Jersey City, NJ, US

• Recruited as one of first employees in Cincinnati to stand up satellite office. Coordinated with sales team to set up campaigns, establish KPIs, and ensure positive outcomes of over 50 promotional launches each month.
• Supported rapid growth, acting outside of scope of role to recruit, interview, onboard, and mentor new talent.
• Secured P&G account within 6 months in role. Authored playbook, navigating specific security concerns, campaign requirements, and internal audits to consistently deliver on client expectations.

Mason, OH, US

Owned logistics of CPG research projects. Partnered with clients to define and align objectives with research parameters and budgets. Supported initiatives to elevate website design, user interface, and marketing materials to generate new leads.