Emily Eshman Email & Phone Number

San Francisco, California, Us

Led operational components related to early vote season and the Final Four, including material sourcing, ordering, and distribution, additional staging locations and rentalsManaged program of 20+ volunteers to build volunteer-based team to complete critical projects leading up to the Final Four days of the campaign

Denver, Co, Us

Built scalable solutions to drive efficiency across GTM and Customer Success including GTM strategy, process improvements, playbooks, tooling, and best practice implementation. Acted in a Chief of Staff capacity to Customer Success leader and Chief Customer OfficerDrove operational efficiency and led change management to decrease ratio of FTE / customers by ~40% through leading process improvement initiatives, most significantly a customer segmentation strategy, from inception to implementation across >15 cross-functional teamsProblem-solved, identified, and managed continuous improvements across business operations, processes, tools, and strategy decreasing CSM time spent on administrative tasks by ~20%Utilized data-driven analyses informing decisions, incl. synthesis of customer insights, leading to product roadmap priorities, and workforce planning, leading to account staffing recommendationRegularly drove Executive success by preparing board of director presentations, managing internal communication strategy, and planning and facilitating leadership team meetings and on-sites

San Francisco, Ca, Us

As a strategic partner to the CEO, led cross-team processes and strategy, drove company wide internal communication, and collaborated with the CEO and leadership on corporate strategy and social impactDeveloped systems and processes to streamline Executive Team operations to increase prioritization of key company initiatives and increase efficiency as executive team doubled in sizeEvolved and managed internal communication strategy by analyzing engagement survey data, preparing the company for doubling its growth and maintaining clear and consistent org.-wide communication as the company grew from one to two business units and to ~70 employees Partnered with CEO to problem solve on organizational challenges, special projects, and social impact initiatives such as company reorgs., GTM strategy for new business line pilots, and social impact metrics (ESG)

San Francisco, Ca, Us

Owned and grew revenue-generating partnership programs, the referral agent and lender networks, to maintain customer NPS and increase revenueLed GTM partner program strategy of Landed’s 150+ agents and 16 lender partners, including contract management, increasing revenue by 50% with a mission-aligned new business lineDeveloped cross-sector strategic partnerships with lenders, realtors, and joint venture partner, enabling expansion to 6 regions, maintaining a 9/10 NPS and cultivating external company champions

San Francisco, Ca, Us

San Francisco, Ca, Us

Led a team of six through a reorganization while revitalizing customer satisfaction of core partnership program and launching new business linePartnered with CEO and leadership team to research, build, and launch Landed’s first affiliate mortgage business to grow revenue by 100%Analyzed trends and collaborated cross-functionally with sales, marketing, investments, and product, to ensure value-adding product features, increasing property review satisfaction by 20%Trained five customer success managers to maintain a 9.5/10 customer satisfaction score

San Francisco, Ca, Us

As Landed’s first former educator hire, utilized classroom experience to automate customer processes to scale our impact and support educators in building financial securityInfluenced and spearheaded development of company-wide values, built org.-wide consensus, and presented to CEO for approval and rolled out across the businessPublished high-visibility storytelling, including, blog posts about Landed’s partner agents and homebuyers, to effectively communicate the power and impact of Landed’s programDesigned first customer experience processes, such as application automation and customer journey mapping, directly supporting over 80 customers

Berkeley, Ca, Us

Developed and designed game, book, and script content for KitKit School, a semifinalist app in the Global Learning XPRIZE Competition.

As a founding first grade teacher at KIPP Northern California's first elementary school, designed strategies and structures to establish curricular and community culture for grade level at a founding school, led grade level team in developing and improving these systems to provide a high-quality education for low-income minority students, developed and managed multiple systems to collect, track, and analyze 28 students' data leading to the highest 1st grade growth among 80 KIPP schools in reading and math on a national assessment of college-readiness, and established partnerships and maintained engagement with stakeholders - students, parents, teachers, administrators, volunteers - to meet the needs of diverse learners leading to students' growing, on average, 3 levels in reading.

Washington, District Of Columbia, Us

Managed evaluation, goal setting, and progress monitoring processes for students requiring special education services. Designed, planned, and implemented modified math curriculum for 1st, 2nd, and 4th grade students with Individualized Education Plans (IEPs). Led planning and implementation of first grade math curriculum.

Washington, District Of Columbia, Us

Taught and led math, reading and writing instruction for a classroom of 29 students in which 90% and 62% of students grew 10 or more points in math and reading on a national assessment of college-readiness.

Washington, District Of Columbia, Us

Selected to be a teaching resident in the Capital Teaching Residency program. Completed teaching certification program and co-taught in a classroom with a highly-effective mentor teacher.

Durham, North Carolina, Us

Conducted research for a professor from my Children in Contemporary Society certificate program. Researched and analyzed results of community partnerships with America's Promise Alliance to reduce the school dropout rate for and wrote a literature review describing my findings.

Washington, District Of Columbia, Us

Presented analysis of 61 middle and high schools’ schedules for the Chancellor’s annual agency program evaluation . Developed high school scheduling policy memorandums to be utilized by the central office.