Emily Leyro Email & Phone Number

Rochester, New York

Customer Service Representative Process and communicate new orders and changes specific to region (21 states) of wholesalers. Submit credit and invoice requests to Accounting for product damages, transfers and shipping errors. Create, maintain, and continually utilize reports such as maximizing freight and assigning partial inventory to prevent unnecessary dumping. Track order statuses, production dates, and new launches at request of wholesalers and Sales department.Employee Engagement CommitteeLead group of about ten employees from different departments in planning and implementing company-wide social activities. Events such as different Happy Hours each month, industry-corresponding games, annual holiday and summer gatherings, as well as many other inclusive and innovative opportunities to engage employees.Logistics InternHelped transition Canadian Labatt warehouses seamlessly by communication order adjustments to wholesalers, managing Labatt pools, and providing general assistance to Labatt Planning Manager.

Served as a constructive team member of a modern Customer Care Center for a global leader in imaging supplies. Collaborated with existing, out-of-state Customer Service department to train and transition from an undersized team of two to an up-and-coming Customer Service department in Rochester, NY. Also joined forces with the Information Technology teams to create, analyze, and/or improve efficiency in customer relations. Provided availability to team members for questions, counseling, and order overflow as well as audited inbound orders after being processed by order entry. Contributed to increasing margin while maintaining customer reliance using promotional tools provided by the Product Management and Sales departments.

Supported Senior Management team while assisting the Executive Assistant to CEO by processing airline ticket orders, answering general questions, responding to concerns, and alleviating delicate situations with professionalism and sensitivity. Processed documents (notes, action items, responsibilities, and plans) and compiled presentations for the entire Senior Management team as well as the Envirosmart, Product Management, Sales and Marketing departments.Answered and directed incoming switchboard calls and visitors. Ordered and set up lunches for out-of-town visitors, conferences and internal staff in addition to purchasing and organizing inventory of company-wide supplies. Approved or denied travel requests while enforcing appropriate procedure during transition to new agent-suggested requisition methods. Researched and recorded OEM ink, laser and thermal brand prices as well as investigating their compatibilities for Product Management team. Set up E-Bay and Amazon accounts for multi-departmental purchases to minimize company costs. Printed over 2,700 color POD labels while communicating quantities and urgencies of needed labels for production. Created, purchased, and maintained New Hire welcome kits. Preserved an orderly office space as well as kept a positive, professional and friendly mood at all times to emphasize company strength and image.

Bachelor'S, Mathematics

Associates, Mathematics

Anticipate 2011 Graduation