1. Project Leadership -Lead and manage federal projects from initiation to completion, with a focus on post go-live support for the Department of Veterans Affairs, ensuring adherence to timelines, budgets and quality standards -Provide strategic direction and oversight, demonstrating strong leadership in achieving project objectives 2. Service Delivery-Lead Incident Management, Interface Support and Access Management within our Post Go-Live Services space -Develop and implement robust service delivery strategies to meet and exceed client expectations, with a specific focus on federal healthcare services -Collaborate with cross-functional teams to ensure seamless delivery of healthcare services and exceptional customer satisfaction 3. Integration Management-Strategically plan and execute the integration of various project components, systems, and services, with a special emphasis on federal healthcare integration-Foster collaboration among different teams and stakeholders to achieve integrated project outcomes4. Optimization -Identify opportunities for process optimization and efficiency improvement -Implement best practices to enhance overall project performance and resource utilization within the federal EHR domain5. Stakeholder Engagement-Build and maintain strong relationships with federal healthcare clients, understanding their needs and ensuring alignment with project goals-Effectively communicate project process, risks, and outcomes to client at all levels 6. Risk & Issue Management-Proactively identify potential risks and issues and develop mitigation strategies to address challenges

• Deliver front-end support to four clients within the CernerWorks Southeast region totaling 20 domains and approximately 280 Windows servers• Manage installation, configuration, and education of client’s solutions and infrastructure • Administer daily, weekly, and monthly audits to keep clients running at peak performance• Troubleshoot, escalate, and resolve issues, as well as creating/updating all documentation necessary• Led 11 Citrix StoreFront migrations throughout CernerWorks team and organization • Collaborated with other engineers to create “Tech Center” within Tech Academy

• Provided Tier 2 and 3 support for small-midsize businesses throughout the Quad City Area• Managed network infrastructure and capture client requirements• Collaborated with consultants for project scoping and technical plan development• Installed and serviced computers, servers, networks and software for clients• Lead consultant of an 8 site preschool and instructed IT assistant of handling Tier 1 support• Served on campus recruitment board and screened college applicants for upcoming internships/positions

• Offered full service technical consulting to small-midsize businesses in Quad City Area• Collaborated with network engineers on IT projects• Repaired and maintained upkeep of laptops, tablets, and workstations in both PC and Mac environment• Handled technical support through calls and help desk system and delegated to appropriate engineer• Solely responsible for upkeep of 1-to-1 implementation program of tablets and laptops• Conducted Apple repairs and software updates to tablets, laptops, desktops• Served as only Apple Certified Mac Technician within organization