Emily Fariole Email & Phone Number

Chicago, Illinois, United States

Troubleshooting and managing all hardware and software concerns. Maintaining office printers, network systems, meeting rooms, desk setups, inventory and company issued assets. Managing multiple high level projects and supporting cross-functional teams.

Supported IT operations from a fully remote setting -- queue management and ticket maintenance, hardware/software troubleshooting, cross-functional collaboration, documentation creation and maintenance.

Provided technical customer support in a fully remote settingDiagnosed and recommended technical solutionsResolved and or escalated issues appropriately and efficientlyProficient in iOS, MacOSSkilled in self management, time managementPerformed independently while maintaining team relationships

United States

Worked directly with customers to effectively troubleshoot and diagnose iOS hardware and software issuesProvided best in class customer service with a focus on technical support Adapted to constant ambiguity in high stress environmentStrong sense of urgency while maintaining quality interactionsExpert multitasker

Expert in product knowledge Advised complete solution of Apple product and servicesInvolvement in peer developmentPerformed at a high level of customer experience expectations

3 month career experienceWorked with small and enterprise businesses supporting their hardware, software and device management needsFacilitated client facing meetings to discuss business opportunities and provide best solutionsManaged spend goals and other metrics of success

6 month career experienceProvided training sessions on Apple Software Delivered one-to-many group onboardings and trainings