• Managed a company-wide overhaul of standard operating procedures utilizing Confluence• Partnered with multiple senior leaders and internal stakeholders to improve current standard operating procedures and processes• Created and maintained standard operating procedures regarding payroll, product and HR knowledge• Beta-test and documented new product offerings and enhancements• Managed 401k integration weekly to ensure compliance with timely processing• Researched and presented improvements for new hire reporting

• Project manager over all HR consulting clients worth over $400,000 in annual revenue• Developed and enabled our processes on entire client life cycle with CHRO using our Project Management software, Teamwork Projects• Lead trainer on our ATS, HCM, Social and Performance Management Systems• Developed internal company policies

• Dedicated account manager for 33% of company revenue• Lead and mentored HCM Specialist by ensuring client projects were completed in a timely manner• Improved the client experience by creating an organized and efficient open enrollment process• Coordinated all client projects within team including Electronic Data Interchange (EDI), open enrollments, and Affordable Care Act (ACA)

• Partnered with managers in the Sales, Marketing and Client Service departments to improve onboarding process, training and employee relations• Processed payroll using Ultimate Software for 100+ employees in 8 states including NY and CA• Consulted with employees about benefit life events, career development and employee relations• Provided accurate information to employees about company policies and procedures

• Enhanced benefit package by implementing new voluntary benefits• Implemented benefits package at offices in the United Kingdom, Hong Kong, and Australia• Planned on-site annual benefits fair with 14+ vendors, monthly lunch and learns and company community service projects• Worked with benefit broker to start company wellness plan• Followed up with benefit vendors on employee claim problems• Owned all benefits administration including US and international benefits including COBRA, life events, benefit changes, invoice coding, educational assistance program, voluntary benefits, 401k census

• Ensured COBRA compliance by processing payments, mailing required notices and updating the human resources information system ADP• Responsible for creating records of new hires and terminations using the human resources information system• Supported benefits team in benefits implementation for Short Term Disability and Long Term Disability carrier change• Maintained employee medical files