• Coordinate and configure computer systems within the Financial Aid department under the direction of the Associate Director of Financial Aid Operations.• Responsible for hiring and employing student assistants through the work-study program. • Serve as a resource for technological and data needs of external constituencies, providing guidance and support to financial aid and student assistant staff.• Maximize the use of technology to administer financial aid programs, enhancing overall student satisfaction.• Perform daily operational checks and balances to ensure the highest level of productivity and service to students.• Review and analyze reports, resolving inconsistencies related to Federal, State, and Institutional aid programs.• Reconcile all federal, state, and local funding programs in accordance with federal regulations. • Develop policies and procedures for financial aid department for federal and state regulations. • Train department staff on developed policies and procedures. • Represent the University at state and regional conferences, area schools, and lending institutions, acting as a liaison with high school students, parents, and administrators.• Utilize analytical skills and technical expertise in Microsoft operating systems, Access, Excel, PowerPoint, Word, and Outlook.• Install, configure, troubleshoot, and maintain software applications and peripheral equipment used by the department.• Demonstrate strong written and verbal communication skills, interacting effectively with staff, the public, and the university community.• Handle complex administrative details in a fast-paced, multi-tasking environment.• Work well under pressure and with frequent interruptions.

• Provide financial aid customer service via phone and email to over 3,500 students and families. • Evaluate applicant eligibility for financial assistance and awarded aid accordingly. • Provide support with loan processing and federal verification. • Run daily import and export files as assigned by the Assistant Director of Systems to include but not limited to: ISIR download, CSS Profile download, COD, and EDE import and export files, merit process, packaging process, error report, etc. • Certify, process, and reconcile all private loans.• Monitor all state aid funding (Bright Futures, EASE, FSAG) monthly and annually according to state and federal regulations. • Process the disbursement of all federal, state, and institutional aid. • Work closely with the Bursar, Registrar, Advising, and Admissions Offices to ensure compliance and manage retention.

• Daily reconciliation of direct loans, private loans, and state programs. • Process refunds for direct loans, private loans, state grants, and scholarships. • Served as liaison between the institution and private loan lenders. • Supervised the disbursement of loans and grants. • Monitored monthly reconciliation reports and process corrections.

• Balance end of shift cash revenue drops and updated revenue reports. • Maintained cash safe of approximately $18,000.00. • Cash out all cash-handling employees and adjusted tips for payroll.• Customer service via telephone and email.