Emily Fetherston

Emily Fetherston Email and Phone Number

Enterprise Customer Success Manager at Veeam Software | G2 Alum | Licensed Captain | Dog Mom @ Veeam Software
Emily Fetherston's Location
Boston, Massachusetts, United States, United States
Emily Fetherston's Contact Details

Emily Fetherston work email

Emily Fetherston personal email

About Emily Fetherston

Experienced relationship management professional with extensive customer facing exposure in multiple industries. Proven self-starter with strong customer centric focus that has brought value in large corporate and entrepreneurial organizations.

Emily Fetherston's Current Company Details
Veeam Software

Veeam Software

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Enterprise Customer Success Manager at Veeam Software | G2 Alum | Licensed Captain | Dog Mom
Emily Fetherston Work Experience Details
  • Veeam Software
    Enterprise Customer Success Manager
    Veeam Software Mar 2024 - Present
    Seattle, Wa, Us
  • Women Of Customer Success
    Member
    Women Of Customer Success Apr 2024 - Present
    New York, Us
  • G2
    Enterprise Customer Success Manager
    G2 May 2022 - Mar 2024
    Chicago, Il, Us
  • Integrate
    Lead Customer Success Manager - Integrate Event Lead Management
    Integrate Oct 2021 - May 2022
    Phoenix, Az, Us
  • Integrate
    Customer Success Manager, Enterprise Accounts
    Integrate Aug 2020 - Oct 2021
    Phoenix, Az, Us
  • Smartsheet
    Customer Success Manager, Enterprise Accounts
    Smartsheet Jun 2019 - Aug 2020
    Bellevue, Wa, Us
    Lead for the Professional Services Vertical
  • Queen Consulting Group
    Account Manager
    Queen Consulting Group Nov 2018 - Jun 2019
    Boston, Ma, Us
    • Responsible for prospecting new partnership opportunities, and fostering existing relationships with enterprise healthcare providers• Orchestrating a full sales pipeline, from identifying leads and developing working relationships, to retention and expansion • Constantly uncovering new areas of revenue growth, specific to each customer and their identified needs• ​Act as the voice of the customer to identify the needs of the client, and effectively communicate these items internally and through negotiations
  • Dataxu
    Customer Success Manager, Platform Solutions
    Dataxu Nov 2017 - Oct 2018
    Boston, Ma, Us
    • Manage a full-funnel approach to product adoption, expanding existing business through research analysis, and solution development.• Foster and maintain a strong understanding of the customer's business goals and challenges, acting as the primary source of contact• Provide industry guidance on both product and advertising strategy to aid customer in developing a cohesive marketing plan• Prepare and manage regular customer meetings: Leading weekly status meetings, delivering Quarterly Business Reviews• Coordinate with Product Management on customer business needs and product and solutions roadmap alignment• Communicate effectively with Sales and Engineering teams to provide top of the line customer support
  • Addaptive Intelligence, Inc.
    Programmatic Account Manager
    Addaptive Intelligence, Inc. Feb 2017 - Nov 2017
    Waltham, Massachusetts, Us
    • Managed a portfolio of agency and top tier publisher accounts to communicate/negotiate campaign details, provide inventory forecasts, and discuss additional revenue opportunities• Educated clients on utilizing AdDaptive’s Platform and how to gain the most actionable targeting from offline data (B2B and B2C)• Owned campaign performance, KPI’s and pacing; while constantly seeking opportunities for optimization• Master of programmatic media technologies, including DSPs, DMP, 3rd party data, ad servers and ad exchanges• Worked with HTML and CSS for creative aspects of campaign construction• Analyzed data in Excel and Google Analytics• Worked in conjunction with the Sales team in executing IO’s and running successful campaign flights
  • Brand Networks
    Engagement Manager
    Brand Networks Sep 2015 - Oct 2016
    Rochester, Ny, Us
    Key member of the team responsible for the Walmart relationship, the largest account for the company.• Served as lead for creation of content for Facebook, Instagram, Twitter and Pinterest platforms• Identified and analyzed trends on all social media platforms• Manually interpreted raw data to derive content themes for specific segments of the brand• Generated client ready-reports and responded to a wide variety of ad hoc requests• Trained clients on the Brand Networks platform and created training guides to supplement individualized education• Managed over 5,000 Local Facebook pages from creation to continuous moderation
  • Masonite International Corporation
    Territory Sales Manager
    Masonite International Corporation Nov 2013 - Sep 2015
    Tampa, Florida, Us
    • Managed over 45 partner stores serving as their key point of contact for Retail Management regarding warranty claims and customer service issues, and utilize problem solving skills to eliminate issues efficiently and correctly • Served as the field consultant for product placement and promotional campaigns • Identified localized building trends and customized needs based on that intelligence • Developed sales planning and tactics to increase store revenue and overall account profitability • Obtained competitive intelligence and trends of building codes throughout the region • Accountable for marketing and advertising of a number of product lines • Worked alongside the National Account Manager to negotiate pricing for bidding contracts and products.
  • Wickford Boat Rentals
    Operations Manager
    Wickford Boat Rentals Apr 2012 - Dec 2013
    Overall responsibility for the day to day operations and customer experience of a fast-paced, growing small business in the recreational marine industry.Created and executed marketing strategies to build customer base, increased revenue by 18% in 2012 and 21% in 2013. Developed and maintained repeat customer relationships from a year to year basis. This also includes deal negotiations, contracting and logistics for each long or short term rental. Trained to the fullest extent on navigation briefing, underway and return processes, and how to ensure a successful experience for the consumer. Managed all reservation scheduling, processed payments and billing for customer rentals.Coordinated customer deliveries by water and haul/launch for long-term rental clientsManaged payroll time logs for contractors (part-time seasonal employees)Responsible for all daily maintenance and repair of the vessels, as well as the logistics needed when removing them for further repair.

Emily Fetherston Skills

Social Media Marketing Microsoft Office Sales Leadership Social Media Marketing Microsoft Excel Powerpoint Customer Service Microsoft Word Public Speaking Social Networking Advertising Team Leadership New Business Development Retail Event Planning Teamwork Public Relations Email Marketing Sales Process Time Management Communication Customer Experience Marketing Strategy Team Building Customer Relationship Management Sales Operations Direct Mail Spanish Account Management Research And Development Management Customer Satisfaction Facebook Direct Marketing Digital Marketing Analytical Skills Business Development Search Engine Optimization Online Marketing Digital Media Data Analysis Strategy Research Fundraising

Emily Fetherston Education Details

  • Washington College
    Washington College
    Marketing
  • Lincoln School
    Lincoln School

Frequently Asked Questions about Emily Fetherston

What company does Emily Fetherston work for?

Emily Fetherston works for Veeam Software

What is Emily Fetherston's role at the current company?

Emily Fetherston's current role is Enterprise Customer Success Manager at Veeam Software | G2 Alum | Licensed Captain | Dog Mom.

What is Emily Fetherston's email address?

Emily Fetherston's email address is em****@****ail.com

What is Emily Fetherston's direct phone number?

Emily Fetherston's direct phone number is +140152*****

What schools did Emily Fetherston attend?

Emily Fetherston attended Washington College, Lincoln School.

What are some of Emily Fetherston's interests?

Emily Fetherston has interest in Education.

What skills is Emily Fetherston known for?

Emily Fetherston has skills like Social Media, Marketing, Microsoft Office, Sales, Leadership, Social Media Marketing, Microsoft Excel, Powerpoint, Customer Service, Microsoft Word, Public Speaking, Social Networking.

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