Lead HR Service Management program and operations, delivering service to client companies nationwideProvide HR and employment law compliance guidance and expertise on topics such as pre-employment matters, benefits administration, leaves of absence, policy development, compensation and employee relationsPrimary point of contact for client leave of absence management Manage and utilize case management ticketing software to receive, analyze and delegate client request mattersContinuous improvement and implementation of HR Service Management processes and projectsCreation and review of client company employee handbooks to ensure compliance in federal and state policies, including FMLA, ADA, state-specific leaves of absence, state and jurisdiction-level paid sick leave programsUtilize payroll and reporting software to perform client monthly and annual ACA reporting and 1094/1095 filingAssist client companies with annual open enrollment Develop SOPs for Service Management program

Administered Benefits and Leave of Absence programs for 40,000 employees nationwideLiaison between local clinic managers, employees and STD/LTD benefit carriers to process leave requests, documentation, accommodation requestsGenerated applicable documentation for employee leave requests as they pertain to federal and state leave of absence programsUtilized HRIS and payroll systems to determine leave eligibility, benefit premium payments, and applicable sick time Utilized HRIS to manage Benefits processes, including New Hire add coverage, job change, and qualifying life event coverage changes.Assisted Benefits team during annual open enrollmentAssisted with salary analysis program to create fair and equitable salaries and wages across company branches

Primary point of contact for 20,000 employees in matters related to Leave of AbsenceSubject matter expert for employee and manager questions related to LOA, ADA and company policyAssisted with design, creation, and management of Leave of Absence program for 9,000 employees during initial COVID-19 Pandemic.Managed company-initiated COVID-19 Special Sick Pay program for 300 diagnosed and/or quarantined employees

HR Service Management team member providing consultation on issues such as employment law compliance, leaves of absence, benefits onboarding and offboarding, employee relations, and ACA complianceBenefits administrationManaged SUI, employee wage garnishment ordersUtilized Case Management Ticketing System to log and prioritize cases.HRIS system proposal presenter and trainer during new client implementation processSuccessful project management of 7 client HRIS/payroll implementations in 6 months.Presented company services to potential clients in webinar format.

Designed and managed employee recruiting, interviewing, hiring, onboarding and offboarding practices. Ensured state and federal employment law compliance Administered payroll, benefits Administered accounts payable and accounts receivable