Emily Dejong Gartland Email & Phone Number

Austin, Tx, Us

o Lead execution of client IT projects by facilitating agile ceremonies and design workshops, engaging stakeholders across teams to define requirements, and collaboratively prioritize solutions to ensure timely delivery along a strategic roadmap. o Work closely with solution architects and technical leads to understand enterprise system architecture and data flows; generate user stories and documentation to support quality production. o Maintain a delivery plan, roadmap and forecast to bring clarity to teams and partners around accomplishments, release plans and upcoming milestones

Washington D.C. Metro Area

Portfolio Delivery Managero Configured tools to coordinate scope and schedule of multi-team, interdependent IT projectso Identified stakeholders; engaged and trained team members in tools, process, and team-oriented agile methodso Managed shared expectations across multi-functional teams as requirements and technical solutions changedo Planned and led scaled agile ceremonies and cross-team technical requirements workshopso Mapped current and future-state processes with partners to enhance stakeholder transparency, documentation consistency, and collaborative roadmap prioritizationo Led Jira-Confluence tool configuration and adoption for 200-person, cross-functional organization to collaboratively manage requirements and to conduct portfolio planningTechnical Product Managero Led agile scrum team in defining and improving data infrastructure services across seven data streamso Managed deployment scope, sequencing and timelines; tested infrastructure deliveryo Built sprints and roadmaps; maintained a prioritized backlog as priorities shift; resolved priority conflictso Translated technical implementation status and decision points to leadership, partners and clientso Generated and managed Key Performance Indicator dashboards to monitor and measure effectiveness

Raleigh-Durham, North Carolina Area

o Built an analytics division in a fast-evolving startup culture to develop user-intuitive reportingo Initiated and led process creation and standardization activities to establish the new programo Curated team backlogs; led ceremonies and coached team members in Scaled Agile Frameworko Built partnerships across the company and collaboratively crafted project proposals o Oversaw delivery of seven concurrent key strategic initiatives; pivoted delivery plans towards shifting priorities o Translated plans, progress and risks at both strategic and technical levelso Identified and allocated resources; reviewed vendor SOWs, negotiated costs and managed a $2 million budget

Washington D.C. Metro Area

Led the delivery of: 1) The agency’s first-ever external customer portal, with unprecedented views of customer portfolios and financials at both trend and transaction levels2) A real-time KPI dashboard which offered details supporting at-risk metrics for executives to take action3) A national data quality initiative, which improved data quality by 50% within five months o Iteratively designed and tested products alongside stakeholders to ensure strategic objectives were fulfilled o Analyzed databases and policy to design dashboard interfaces and back-end feeds o Gathered cohorts of change agents to execute localized process implementation o Resolved conflicting policies in data sourcing by clearly articulating issues and supplying alternatives o Trained data steward community in user-centric analytics design principles o Crafted and led adoption campaigns, including training and feedback sessions and intuitive guidance toolsProducts: National Executive KPI dashboard, National Data Quality dashboard, National External Customer Dashboard and User Portal (Tableau and cloud-based federal analytics tool D2D.gsa.gov), Salesforce CRM

Washington D.C. Metro Area

o Established and led a User Experience branch for a ten-system modernization projecto Enabled empathetic program design by facilitating deep customer listening, identifying customer personas, and incorporating their needs into the development lifecycle o Participated in a change management board to guide systems development lifecycle restructuring to include the new branch o Introduced UX Metrics to hold teams accountable to industry-grade quality User Experience standardso Strengthened partnership with industry through GoodGov UX and Federal UX Community of Practiceo Built a network of over 500 users, maintained continuous feedback loops throughout agile development through co-design workshops, contextual interviews, use case storyboarding, and usability testing

Washington D.C. Metro Area

o Partnered with IT, client service reps and data engineers to enhance a national database and client portal o Traveled nationally to give training presentations to clients and to participate as a conference exhibitoro Marketed a concept campaign nationally through executive videos, social media blasts, events, and newsletterso Planned and hosted two annual 500-attendee National Symposiums; managed vendors, exhibitors, event marketing, budget and contracting, keynote and workshop speakers, and day-of volunteerso Established national publications team to streamline the creation and update of client publications; digitized information, improved distribution, and more accurately estimated order quantitieso Initiated and led a cross-functional team to form a new employee onboarding and mentoring program

Greenville, North Carolina Area

o Led student executive board in conceptualizing and actualizing all aspects of a freshman mentoring program; headed development and implementation of a creative marketing campaign and an original mentor training curriculum; recruited a mentor/mentee networko Networked with students, faculty and staff, gaining university-wide support for the program

o Leadership Consultant to campus organizations and student government; evaluated teamwork, communication and process efficiency; collaborated to identify solutions through application of proven leadership principles

Masters In Business Administration, It Project Management, 3.7 Gpa

Activities and Societies: Studied abroad in Chile

Bachelor Of Science In Business Administration, International Business Management, 3.8 Gpa

Activities and Societies: • Regular volunteer at Santa Lucia girl’s home in Chile • Freshman Mentor with Victory Campus Ministries • Tutor.