Create flyers and marketing materials for Ajo CSA and events.Promote events and programs via social media. Promote traditional foods and recipes at events and via Social MediaCommunicate with the community regarding events, workshops, markets, etc. Distribute tradition seeds to those that request them via email, mail and online. Assist in planning education events and forums as well as the O'odham farmers market. Maintain inventory for Kaij Ki & Ajo Farmers Market & Cafe store. Manage online store inventory and e-commerce site for O'odham Farmers Market website.Design and execute social media campaigns.Write up and send out newsletter.Organize trainings and other support for vendors.Attend farmers markets and events as needed to sell and promote product and vendors.Create and maintain Vendor Profile and other content for various websites.Promote, manage, and educate on the Tohono O'odham Mini Grants ProgramWork with awardees of TO Mini Grants Program

Delivery work for UberEats, DoorDash, Amazon Flex, and Instacart.Delivered packages, perishables and goods to customers in a timely and efficient mannerEnsured the safe handling and transportation of fragile or perishable itemsManaged delivery routes effectively to optimize efficiency and minimize fuel consumptionProvided excellent customer service by addressing inquiries and concerns promptly and professionallyPerformed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etcFollowed established safety protocols for loading/unloading packages or goods from the vehicleUtilized GPS navigation systems or maps to determine optimal routes for deliveriesReceived multiple commendations from customers for exceptional serviceMaintained a clean driving record throughout employment tenureDemonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays

Orchestrated workforce coordination for on-time delivery of products to diverse retail, consumer, and professional accounts.Managed department headcount allocation for streamlined order processing and data tracking.Ensured flawless order fulfillment by maintaining cross-departmental communication and disseminating production schedules.Analyzed order management and productivity data, presenting actionable insights to leadership.Played a key role in an 84K reduction of shipping office fines through contribution to a Kaizen project.

Managed appointments with truckload carriers, optimizing timely deliveries.Oversaw orders for major retail partners, creating and implementing SOPs in accordance with ISO 9001 requirements for customer planning.Led training initiatives for multiple team members.Achieved a remarkable 450K reduction in controllable credits and non-compliance fines in 2020.Main point of contact for retail and international shipments.

Ensured compliance with CTPAT guidelines through meticulous processing of bills of lading.Provided prompt customer support and maintained electronic records.Contributed actively to CTPAT compliance initiatives.Answered all calls from drivers, dispatch, and customers at the Distribution CenterProvided order status and appointment updates as needed to all parties involved.

Contracted through RandstadProactively delivered comprehensive support as the primary customer contact, addressing technical and product-related inquiries.Conducted quality tests on product software and collaborated with engineering teams for effective issue resolution.Supported accounts receivable outreach for past due invoices, offering expert assistance in billing inquiries and payment options.Maintained updates on customer profiles within Salesforce

Provided exceptional customer support by acting as the main point of contact for general, technical, and product-related inquiries.Processed payments towards credit accounts.Assisted customer in requesting credit increases while maintaining compliance with all laws and regulations. Assisted with Costco transfer to Citi from Amex.Assisted in training over 200 agents at third party call centers. Worked with Concur as a travelling trainer for company credit card purchases.

Assisted physicians and their staff with submitting prior authorizations for insurance claims, checking status of pending requests, and advising of processing timelines. Able to understand and utilize pharmacy and diagnosis codes (SIG and ICD-10) for the purposes of communication with medical staff and pharmacists.

Interacted with and cared directly for patients in an outpatient medical office. Assisted in administrative duties, such as scheduling appointments, verifying insurance, filing documents, and processing payments. Upon patient arrival, escorted patients to their room, took vital signs, and administered injections. Coordinated with the Physician and Office Manager for other office functions.

Take calls from Walgreens pharmacy patients regarding prescription refills, status checks, insurance rejections, complaints, concerns, and compliments.

Interacted with Verizon customers over the phone in regards to billing, service, and equipment. Processed payments and other requests in a timely manner. Performed trouble-shooting functions for cellular phones, tablets, and hotspots. Addressed client concerns professionally in a means to de-escalate and resolve issues.

Responsible for customer service in regards to returns, exchanges, Western Union orders/payments, and bill pay for select companies. Functioned as a cashier, processing transactions, following federal/state law relating to age-restricted items and food handler safety, as well as securely managing large amounts of cash, checks, and money orders. Provided floor support by ensuring product pricing was clearly and accurately marked, stocked inventory and equipment, and assisted customers throughout the store. Also escorted both the patron and their acquisitions to their vehicle.