Emily Lajeunesse Email & Phone Number

Greater Atlanta Area

Support all facets of the organization with various communication needs, including maintenance of the internal websites as well as communication planning for sales initiatives, marketing campaigns and public relations. I strategize, prioritize and align communication strategies, needs and goals across multiple lines of business with specific nuances. I provide company-wide communication to 6000+ employees and over 1,000 branch/client-dedicated locations in the U.S., including frontline and remote field locations, and partner with other functions to support their communication needs. I support each functional department in communicating business goals, objectives and priorities by producing internal communications that are relevant, timely, compelling, creative and engaging.In addition to overall communication strategy and management, I am part of a small team leading Randstad U.S. in launching a corporate social responsibility platform. By transforming our corporate culture and encouraging employees to become more active and engaged in their communities, we are leading the global organization toward increased employee sustainability.

Atlanta, Ga

Develop engaging and factually sound print and web-based training tools for call center agents. Demonstrate and utilize effective needs analysis, project management, course development and evaluation skills. Work collaboratively with the creative design team (graphic designer, digital designer and video producer) to produce job aids and self-paced training modules.REMOTE Manager | Denver, CO | February 2013 - June 2014Conduct interactive promotions and training presentations on-site with the client, DIRECTV. Build relationships, coach and counsel to increase sales performance. Plan, set up and execute various marketing and promotional events. Conduct informal and formal training presentations to groups large and small, in addition to one-on-one. Assess agent effectiveness through monitoring, testing and evaluating sales metrics and goals.Ambassador | Missoula, MT | August 2011 - February 2013Work on-site with the client, DIRECTV, to promote sales of premium programming and sports subscriptions. Design and implement incentive programs for employees meeting and exceeding sales goals. Present educational pieces about DIRECTV technology and services to groups in order to ensure the highest level of employee competency relating to DIRECTV customer service and technical support.

Managed financial performance and customer experience by building a selling culture and performing regular operational processes. Managed visual presentation of merchandise to meet company standards. Responsible for organizing work and setting priorities through delegation to direct reports. Managed the hiring and training processes, and provide direction for continuous performance improvement.

Chicago, Il

Fifth member of the design team serving Mesirow Financial. Create and edit HTML emails in Adobe Dreamweaver. Create and edit newsletters and brochures in Quark and Adobe InDesign. Create presentation and design documents in Microsoft Word and PowerPoint. Edit images and scans using Adobe Photoshop. Create graphics in Adobe Illustrator. Re-design current publications to meet new branding standards. Design and create collateral for corporate and client events.

Master Of Arts - Ma, Communication And Leadership Studies

Bachelor Of Arts (B.A.), Visual Communication, Advertising And Public Relations