• Help clients book their dream Disney vacations without the hassle of them doing the research themselves• Help resolve any issues prior to a client checking in to ensure to avoid any issues that can occur• Work with hotels, tours, and restaurants through B2B sales to earn commission off the bookings I provide them• Ensure clients needs are exceeded with the trip to ensure memories that will last a lifetime for them

• Recruited and acquired diverse, top talent to support a high-pace retail environment • Recruited over 50+ permanent and seasonal employees within my tenure• Greeted customers as they entered the store, and immediately helped them find the items they needed in the store and informed them on additional promos on items they might also be interested in• Achieved a 95% overall store customer loyalty rating by signing them up to our free point reward program to ensure they get rewards and early sales for continued shopping• Showed empathy and compassion to people who were looking for an out-of-stock option and helped them find something similar or offered to order the item online and have it shipped to their home for free• Monitored KPI’s through Salesforce and reaching out to customers to ensure a positive resolution to any dissatisfactions. • Dealt with customers’ details privately to track orders, make orders, and help navigate website through inbound calls.• Traveled 20% of my time to help new stores open, as well as short-staffed stores

• Greeted every customer and helped them find what they were looking for within the store • Treated each individual with respect and empathy when looking for items • handled cash register and properly delegated change back to the customer• ensured a clean, welcoming environment for everyone to enjoy

• Carried out duties within a fast-paced retail environment, providing organized stocking methods and plans• Maintained current and accurate inventory with cycle counts and audits• Delivered high level of customer service to patrons using active listening and engagement skills• Trained new team members in cash register operation, stock procedures and customer services