Director of Customer Success at PointClickCare with a passion for leveraging technology to improve healthcare outcomes, particularly in the Payer space. With a Bachelor’s in Public Health from the University of Massachusetts, Amherst, I combine healthcare expertise and strategic change management to drive value for clients.I lead a team of Customer Success Managers focused on Payer accounts, building strong relationships and ensuring clients receive best in class account management. My experience in health plan and Medicaid operations helps align initiatives with clients’ goals, while my commitment to health equity ensures our solutions create broad, impactful benefits.Skilled in enterprise-level customer success, I turn market insights and customer feedback into actionable strategies. I’m dedicated to advancing customer success in healthcare, fostering growth, and driving continuous improvement.
Listed skills include Microsoft Office, Microsoft Excel, Project Management, Integration, and 3 others.